Secondary Number and Voicemail

[tglidewell]

99% of all my calls are routed thru our receptionist.  If I don't answer, or press DND, the call is routed to my voicemail mailbox on unity express just fine.  I also have a private number tied to my extension under advanced features - secondary number.  If someone calls that number, and I don't pickup, it does transfer the call to unity express, but then the caller is told that "There is no mailbox associated with this extension. Good bye."

Any ideas?

[paolo bevilacqua · Accepted solution]

Configure that other number for the user in CUE.

[tglidewell]

Paolo, that worked.

Solution that worked for me: the private line number had be listed in both the extension and user configurations.

[paolo bevilacqua]

Thank you for the nice rating and good luck!