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jwtechie211
Beginner

Seeking to understand- users NEED to be in Unity to get transferred calls

Hello

Learning Call manager. I want to make sure I understand something I am troubleshooting

 

Caller can get calls to extension 206767 from inside the building- but when callers from outside call and dial 6 digit- they get can't transfer call. This user/extension is NOT in Unity Connection.
The extension needs a VM box created for it, correct?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

Yes, if you do not use that option, CUC wil only transfer to numbers that are configured in some element within it.

HTH

java

if this helps, please rate

View solution in original post

4 REPLIES 4
Jaime Valencia
Hall of Fame Cisco Employee

but if we do not have this configured

 

Allow Transfers to Numbers Not Associated with Users or Call Handlers 

 

the extension needs to be in Unity, correct?

Jaime Valencia
Hall of Fame Cisco Employee

Yes, if you do not use that option, CUC wil only transfer to numbers that are configured in some element within it.

HTH

java

if this helps, please rate

View solution in original post

Thank you!
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