Seeking to understand- users NEED to be in Unity to get transferred calls

[jwtechie211]

Hello

Learning Call manager. I want to make sure I understand something I am troubleshooting

Caller can get calls to extension 206767 from inside the building- but when callers from outside call and dial 6 digit- they get can't transfer call. This user/extension is NOT in Unity Connection.
The extension needs a VM box created for it, correct?

[Jaime Valencia]

No

http://docwiki.cisco.com/wiki/CUC_FAQ#I_would_like_to_enable_transfers_to_users_who_do_not_have_been_configured_in_CUC.2C_how_can_I_do_that.3F.3F

[jwtechie211]

but if we do not have this configured

Allow Transfers to Numbers Not Associated with Users or Call Handlers 

the extension needs to be in Unity, correct?

[Jaime Valencia · Accepted solution]

Yes, if you do not use that option, CUC wil only transfer to numbers that are configured in some element within it.

[jwtechie211]

Thank you!