03-10-2016 02:15 PM - edited 03-17-2019 06:12 AM
I have configured the self care portal in the jabber-config.xml <selfcareURL>dccmpub.ttt.local</selfcareURL>
I have checked that Enterprise Parameters> Self Care Portal Default Server and it is set to the proper PUB server.
The problem I am having is that when the button is pushed in the jabber client nothing happens. What am I missing?
03-10-2016 11:16 PM
Hi Donavon,
Make sure that the end user has been granted the " Standard CCM end user role"
Manish
03-11-2016 01:17 AM
They are members of the "Standard CCM end user role" and can get to the portal by going to the direct url. Any other suggestions?
03-11-2016 04:00 AM
Can you restart the TFTP service and reset the jabber and try again.
Manish
03-11-2016 04:24 AM
Are you referring to restart the Jabber client or the Jabber server?
03-11-2016 04:27 AM
TFTP service on cucm ( the cucm server which provides jabber-config.xml ) and the jabber client.
Manish
03-11-2016 06:46 AM
Tried but no joy.
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