Self Care Portal - Error authenticating with local users

[Juan Carlos Arias Perez]

Hello, I get an error when trying to authenticate to Self Care Portal, user and password incorrect, by the moment I'm using local users, in a month I'll be using LDAP users.

Is there some requirement to authenticate with local users??  Some permission to user that I need to add??

Regards,

Juan Carlos Arias

[Kevin Przybylowski · Accepted solution]

Solely to login you need to add them to the "Standard CCM End Users" access control group.

you will also need to associate the device you want them to control, etc.

Check out this link:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_0110.html#CUIP_TK_SE9FB183_00

[Juan Carlos Arias Perez]

Hello Kevin, thanks for the help, that menu option it's new for me.

Regards,

Juan Carlos

[Aman Soi · Accepted solution]

Hi Juan,

You can refer Table 1: Standard Roles and Privileges on Page 4 which  says Grant an end user log-in rights to the Cisco Standard CCM End Users Unified Communications Self Care Portal with Standard Role as Standard CCM End Users

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmsys/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100_chapter_0100.pdf

[+5] to Kevin.

regds,

aman

[skenu0001]

hi Aman,

I faced a similar issue and adding the role as Standard CCM End Users definitely did the trick.

Thanks.

Regards,

Shikha

[Aman Soi]

you are welcome.

regds,

aman

[skenu0001]

hi Aman,

I am facing another issue on CLID.

Kindly have a look at the description at:

https://supportforums.cisco.com/discussion/13173346/correct-translation-rule-however-wrong-digits-clid

Any help would be deeply appreciated.

Regards,

Shikha