Self-Care Portal saving service username and password

[MrButton]

Does anyone know why when entering a username and password under a service at the self-care portal does not save the credentials at the phone service?

This is a setting is under http://cucmFQDN/ucmuser

Phone Settings > Services 

Service8841

[Roger Kallberg]

AFAIK this works as intended. It is not expected to be possible to save that information from that UI.

[MrButton]

I also entered the userid, pwd, and DN under the device sub.  It never passes it to the phone.  

Sub

[Roger Kallberg · Accepted solution]

If it is FIPPA that you are trying to setup have you followed all the steps in this document?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1251/admin/guide/cfin_b_1251-administration-guide/cfin_b_1251-administration-guide_chapter_01010.html#reference_B056C81EA937A7150B468AC4D483BAB6

[MrButton]

fantastic that document helped.  I had to make the service parameters lowercase.  Once I did that the one touch worked for the sandbox agent.  I can now continue on a production deployment. Thanks man with no hair.