Send a caller directly into an employee mailbox

[rossporubski]

As long as I've supported the systems I never bothered to do this, nor have I ever been asked.

How does one send a caller from a current call directly into another employees vm byepassing the employees phone ringing? Such is the case of an admin handling calls for the business?

Thanks to all in advance.

[Deepak Rawat]

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/26862-transfer-voicemail.html

Refer to below thread with a same kind of requirement:

https://supportforums.cisco.com/discussion/12960011/can-i-transfer-calls-users-voicemail

Regards

Deepak

[rossporubski]

Thank you gents, appears you both responded simultaneously.

Maybe I'm confused, isn't "Transfer>[agent DN]>Transfer:" a cold transfer? Won't their phone ring?

[Deepak Rawat]

Yeah it looks like that me and Rob responded simultaneously :) Once you will hit Transfer then you will dial *XXXX where XXXX is the extension number and not simply XXXX

Regards

Deepak

[rossporubski]

Ha ha, no I know xxxx is the extension.

Ok, If I'm on a call and the caller says they want to be transferred to Bob Smith, and I know Bob doesn't want and calls, if I hit transfer>3564>transfer won't that ring his phone and send a cold call to him? I know if I hit transfer>3564> and wait for him to pick up I can advise the call is being transferred then hit transfer again to give it to him.

No?

[Sami Ahmad]

Yes, Ross.

Former is known as blind transfer (Transfer>Extension>Transfer) and later is consult transfer (Transfer>extension>Call answered>transfer)

Sami

[rossporubski]

We've always called it warm and cold. Either or I guess.

[Rob Huffman]

Hi Ross,

Most people use the steps in this good "old" TechNote to set up the config for transferring directly to voicemail using Transfer>*xxxx (where xxxx is the users extension)>Transfer;

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/26862-transfer-voicemail.html

Cheers!

Rob

[Rob Huffman]

Hi Ross,

No worries my friend! With the config detailed in the Tech note you actually transfer to *xxxx not just xxxx and by doing this it goes straight to the users mailbox without ringing the phone. Really a great feature for admins :)

Cheers!

Rob

[rossporubski]

I just tested with my associate. I called him, he picked up, I told him to hit transfer>3289>transfer

3289 is the person who sits behind me. It rang her phone until RNA then went to vm.

[Rob Huffman · Accepted solution]

Hi Ross,

In this example your associate would transfer>*star3289>transfer. This would then go straight to the 3289 mailbox.

Cheers!

Rob

[rossporubski]

Thanks Rob!