Solved: Service Manager is not Running

Mohd Fauzan Rahim · ‎06-06-2011

Hello,

I have 2 MCS7825 I4 with CUCM 8.03. one is publisher and another is subscriber. Yesterday the publisher cli shows this error :

EXT3-fs error (device sda6) in start_transaction: Journal has aborted. I use the system recovery DVD to check the filesystem. After that theres no error for just a few hours before it happens again. And again I did the same thing. But now theres a new error which is.

Message from syslogd@CallManager-01 at Mon Jun 6 17:00:33 2011 ...

CallManager-01 local7 0 : 1: CallManager-01.xx.xxx.my: Jun 06 2011 09:00:33.378 UTC : %UC_SERVICEMANAGER-0-FailedToReadConfig: %[Filename=/usr/local/platform/conf/activate.conf][Reason=XML Parser failed][AppID=Cisco Service Manager][ClusterID=][NodeID=CallManager-01]: Service Manager failed to read configuration file.

Please, any help is appreciated. Thanks in advance.

Rgds, Fauzan

dijohn · ‎06-06-2011

Also,

https://supportforums.cisco.com/docs/DOC-12955#Symptoms

Check whether the symptoms and the Hardware are the same.

View solution in original post

mudmathu · ‎06-08-2011

Hey Fauzan,

I would recommend you to open a TAC case with the Hardware team and have them look into the hardware report to find out the error. Change the hard-drive if Cisco TAC recommends you to do.

Thanks

Mudit

View solution in original post

mudmathu · ‎06-06-2011

Hey Fauzan,

This is a known bug on the CUCM.

Running the recovery cd is just a workaround. The fix to this issue, we need to take the DRS backup and then do the fresh install to permanently fix the issue.

The error indicates that the service manager on the publosher is down. Can you goto cli of CUCM and do "utils service list" and check if service manager is down.

Also if possible, paste the output of this command here.

Thanks

Mudit

Mohd Fauzan Rahim · ‎06-06-2011

Thanks Mudit,

commands 'utils service list' gives 'the service manager is not running'. While 'utils service restart' gives message, abort starting up service, configuration is invalid. did I need to shutdown the subsriber too before do the fresh install on publisher? Again, many thanks for your help.

Thanks,

Fauzan

mudmathu · ‎06-06-2011

Hey Fauzan,

Did you try restarting the Publisher after you run the password recovery ?

Also, you dnt need to shut down the subscriber if you are rebuilding your pub. Make sure you take the proper backup and then rebuild the server.

If you are stuck, just let me know..!!

Cheers.

Mudit

PS: Rate the helpful posts..

dijohn · ‎06-06-2011

Also,

https://supportforums.cisco.com/docs/DOC-12955#Symptoms

Check whether the symptoms and the Hardware are the same.

Mohd Fauzan Rahim · ‎06-07-2011

Mundit: I did the fresh install. But i din't do any backup before. Actually I'm in the middle of configuring the phones and voicemail. So I have to add all the phones backs. T_T. Hopefully the error is fixed permanently.

dijohn: All of the sysmptoms stated in the link shows up. But 'show hardware' command shows that the firmware is the latest 3B06. I dint apply any patch before.

I let you know if the same error occur again. Thanks!

Mohd Fauzan Rahim · ‎06-08-2011

The problem occur again today. Now I'm trying to apply the first patch. I have checked and fixed the error of filesystem by running the recovery CD. The next step in the installation instruction is to verify the "volume state" is "okay" or "optimal".

The output from 'show hardware command'

HW Platform : 7825I4

Processors : 1

Type : Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz

CPU Speed : 3000

Memory : 2048 MBytes

Object ID : 1.3.6.1.4.1.9.1.746

OS Version : UCOS 4.0.0.0-43

Serial Number : KQ638DL

RAID Version :

Raid firmware version: 1.26.81.00

Raid Bios version: 6.16.00.00

BIOS Information :

IBM IBMBIOSVersion1.44-[M9E144AUS-1.44]- 06/11/2009

RAID Details :

LSI Logic IR Configuration Utility 2.00.15

Read configuration has been initiated for controller 0

------------------------------------------------------------------------

Controller information

------------------------------------------------------------------------

Controller type : SAS1064E

BIOS version : 6.16.00.00

Firmware version : 1.26.81.00

Channel description : 1 Serial Attached SCSI

Initiator ID : 112

Maximum physical devices : 62

Concurrent commands supported : 266

Slot : 0

Bus : 1

Device : 0

Function : 0

RAID Support : Yes

------------------------------------------------------------------------

IR Volume information

------------------------------------------------------------------------

IR volume 1

Volume ID : 2

Status of volume : Resyncing (RSY)

RAID level : 1

Size (in MB) : 237464

Physical hard disks (Target ID) : 4 3

------------------------------------------------------------------------

Physical device information

------------------------------------------------------------------------

Initiator at ID #112

Target on ID #3

Device is a Hard disk

Enclosure # : 1

Slot # : 1

Target ID : 3

State : Out of Sync (OSY)

Size (in MB)/(in sectors) : 238475/488397168

Manufacturer : ATA

Model Number : WD2502ABYS-23B7A

Firmware Revision : 3B06

Serial No : ï¿½ZKï¿½ï¿½ñ®ï¿½ï¿½ï¿½ï¿½i&ï¿½

Drive Type : SATA

Target on ID #4

Device is a Hard disk

Enclosure # : 1

Slot # : 0

Target ID : 4

State : Online (ONL)

Size (in MB)/(in sectors) : 238475/488397168

Manufacturer : ATA

Model Number : WD2502ABYS-23B7A

Firmware Revision : 3B06

Serial No : WD-WCAT1H489914

Drive Type : SATA

------------------------------------------------------------------------

Enclosure information

------------------------------------------------------------------------

Enclosure# : 1

Logical ID : 5005076b:064d97a8

Numslots : 4

StartSlot : 0

Start TargetID : 0

Start Bus : 0

------------------------------------------------------------------------

The status is Resync, so i need to wait until "Okay". BTW I also noticed that the firmware is the latest 3B06, did I still need to upgrade the firmware? And why are the serial number of one of the device is ï¿½ZKï¿½ï¿½ñ®ï¿½ï¿½ï¿½ï¿½i&ï¿½ ?

Mohd Fauzan Rahim · ‎06-08-2011

also when I try to install the CUCM again, theres an error on hardware configuration (device sda) after the media check process and select the. Theres two option which are 'cancel installation' or 'continue'. I have to change the harddisk?

mudmathu · ‎06-08-2011

Hey Fauzan,

I would recommend you to open a TAC case with the Hardware team and have them look into the hardware report to find out the error. Change the hard-drive if Cisco TAC recommends you to do.

Thanks

Mudit