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ejdrijin1
Beginner

Setting a message when team is unavailable

Hi,

We have a team that requested that they would like to set a message when the whole team is unavailable (for example when at a team meeting).

Can this be done? How is the best way to do it?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Ratheesh Kumar
Collaborator

Hi

The best way to do it is Cisco Unity Connection. 

Way 1

> Forward calls to the VM after unanswered

> Create a call Handler in CUC

> Edit Greetings and Play/Record own recording

> After Greetings "Hang Up" ( Configuration in Call handler)

Way 2 (If you have single inbox configured)

> Create a user/mail box in CUC 

> Create a dummy number in CUCM and assign VM to that number

> Forward calls to the dummy VM after unanswered

> Messages can reach your inbox ( if Single inbox is configured)

Regards

Ratheesh 

View solution in original post

6 REPLIES 6
Wilson Samuel
Rising star

Hi,

We will definitely need more information on this one.

CCM and CCX integration? Or Just a Call Pickup Group / Native Call Queuing ?

Regards

Wilson Samuel

PS: Plz rate all helpful posts

Hi,

thanks for your reply

I have cucm. Yes, the members of this team are part of the same pickup group.

thanks.

Setup a Voicemailbox with a personalized Standard Greeting with No Message option and let the Greeting be replayed again and again.

That should be the solution.

HTH

Plz rate all helpful posts

Chris Deren
Hall of Fame Master

Can or cannot be done depending on your applications involved as pointed correctly by Wilson.

Dennis Mink
Advisor

You need Cisco Unity Connection to do this.

Please remember to rate useful posts, by clicking on the stars below.

Ratheesh Kumar
Collaborator

Hi

The best way to do it is Cisco Unity Connection. 

Way 1

> Forward calls to the VM after unanswered

> Create a call Handler in CUC

> Edit Greetings and Play/Record own recording

> After Greetings "Hang Up" ( Configuration in Call handler)

Way 2 (If you have single inbox configured)

> Create a user/mail box in CUC 

> Create a dummy number in CUCM and assign VM to that number

> Forward calls to the dummy VM after unanswered

> Messages can reach your inbox ( if Single inbox is configured)

Regards

Ratheesh 

View solution in original post

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