There are four (12) phones out of them 4 are unregistered.(i.e) 8 is Active.
Each phone is a 2 line phone with numbers
Line1 --> 7401 and Line 2 --> 7402.
All work and ring as expected when multiple calls (up to 4 total) come in on 7401, and any of the four phones can pickup that call. The desired feature that stopped working is the rollover to the 2nd line 7402. When there are four (4) concurrent calls open on 7401, and a fifth call is attempted to 7401, the caller receives a busy signal. What used to happen and the desired feature to program back into each of these phones, is to have that fifth call roll to the second line 7402 and ring on each of the four phones. The same would be true for a sixth, seventh, and eighth call to maximize the limit of having four concurrent calls on 7401 and 7402 each.
Thanks in Advance.Please tell me how i can achive this....
Set busy trigger to 4 on each DN and configure CFB to the next DN and so on.
Notice that even if these are shared lines, the busy trigger and maximum number of calls is still configured ON EACH DN and can be different for each instance.
if this helps, please rate
Yeah, that's a cisco best practice to setup or update same value of busy trigger on all shared lines but my question why do they have to have it button settings of a phone instead of a line setting. And what about having 3 or + users with different privilege (answering number of calls) of answering calls on same shared line.