Hi there,
This type of set up can be accomplished in many ways. Here is one example
In this example we want the calls that route through the Hunt config Department DID @ 5000
to ultimately end up in the Admin's voicemail box @ 2355
Hunt Pilot Configuration
Hunt Forward Settings
Forward Hunt No Answer - to Voicemail Pilot #
Forward Hunt Busy - to Voicemail Pilot #
Make the Hunt Pilot DN an Alternate Extension on the desired mailbox.
The Hunt Pilot number is 5000 and the mailbox you want to use is 2355. Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Connection Pilot # with the settings shown above.
Create a mailbox for 2355 (this number can be on multiple phones if you like) and add 5000 as an Alternate Extension. When the call routes through to Unity Connection via the Hunt Pilot No Answer Unity Connection should see the CLID of 5000 which will then be connected to the Mailbox on 2355.
If you wanted to "fully" control the forwarding of the Department DID 5000, just put it as the Line 1
button on an IP phone (maybe the main Admin) and set the Department Hunt pilot as a new number
like 3400. This way the Admin can forward to 3400 during the day for Hunt coverage and the Unity
Connection Pilot number at night for VM treatment.
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen