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Setup phones to get an outside operator

rwatson119
Level 1
Level 1

How do I setup my phones so that users can get an outside operator. When I say outside operator I mean at&t operator.

Thanks

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

CUCM? CME? version?

please always include that information when asking for assistance

basic steps would be to create a dial-peer or route patterns to outside world and use a translation pattern or translation rule to change the number to PSTN, pretty easy

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

CUCM 4.1 Sorry

k, basic steps would be

decide the number they will dial for operator, if it's going to be 0 then just create a route pattern 0 and send it to the PSTN.

if something else then you can use a translation pattern or the route pattern directly, there is nothing weird on setting this. it's going to be like any other PSTN call

dial , match a route pattern, send it to PSTN

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate