09-13-2012 04:21 PM - last edited on 03-25-2019 08:17 PM by ciscomoderator
Have a question about shared-line CID. I have a group of 8 users with their primary lines shared acroos all 8 phones. When User A gets a call from a customer they want to have it so other users can press their line and see the caller-id information from the incoming call to User A.
I cant find a way to do it. Also, I just read that you shouldnt share a primary line across more than one phone. Could that be causing my issue?
Phones are 9971's using SIP if that helps at all.
Thanks!
Solved! Go to Solution.
09-13-2012 04:55 PM
You need to disable Privacy on all the phones which is on by default.
HTH,
Chris
09-13-2012 04:55 PM
You need to disable Privacy on all the phones which is on by default.
HTH,
Chris
09-13-2012 05:06 PM
If this works you will have been my hero for the day.
Stay tuned...
09-13-2012 05:51 PM
You sir, are THE man!
not quite sure why that didnt register in my head to check privacy...
Thanks!
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