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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Shared Line Caller-ID

Have a question about shared-line CID.  I have a group of 8 users with their primary lines shared acroos all 8 phones.  When User A gets a call from a customer they want to have it so other users can press their line and see the caller-id information from the incoming call to User A.

I cant find a way to do it.  Also, I just read that you shouldnt share a primary line across more than one phone.  Could that be causing my issue?

Phones are 9971's using SIP if that helps at all.

Thanks!

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Hall of Fame Master

Shared Line Caller-ID

You need to disable Privacy on all the phones which is on by default.

HTH,

Chris

3 REPLIES 3
Hall of Fame Master

Shared Line Caller-ID

You need to disable Privacy on all the phones which is on by default.

HTH,

Chris

Beginner

Shared Line Caller-ID

If this works you will have been my hero for the day.

Stay tuned...

Highlighted
Beginner

Shared Line Caller-ID

You sir, are THE man!

not quite sure why that didnt register in my head to check privacy...

Thanks!

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