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shared second lines wont ring ???

baselzind
Level 6
Level 6

im experienceing strange issues where some phone that share secondary  line with another phone wont ring or make calls , strangly enough the main first line is working normally , when i reset the phone it goes back to normal but the number of phone affected is rising , bear in mind i made a restart to the cucm publisher before more cases started to happen but it happneded before the cucm restart? please help

3 Replies 3

Suresh Hudda
VIP Alumni
VIP Alumni

What is the IP phone' model and it's firmware & cucm version ?

Can you try to upgrade/degrade firmware on few phones and check, it seems issue is related to phone's firmware OR cucm' bug.

Suresh

cucm is 10.5.1.10000-7

multiple phone models are affected unfortunately like

Cisco 7960 firmware P0030801SR02

Cisco 7965 firmware SCCP45.9-3-1SR4-1S

If the issue gets fixed after a phone reset then this is likely a bug and you should collect the detailed callmanager service traces for a call/phone affected by this issue. Do check the basic things on cucm like database replication status and the outputs of the following commands

show status

utils diagnose test

utils core active list

Manish

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