The show ephone-hunt X stat command provides data related to the BACD in CME or UC500. What is the data referenced in the "Numbers of calls in the queue"? I have an existing client that has 2 separate CSV files of the BACD reporting, one date shows there was 1, the other shows 0 like in the reference below. I cannot find any documentation from Cisco that states what this is referencing. Can anyone shed some light on this please? I have referenced the 2 documents below without finding an explanation.
Queue related statistics:
Total calls presented to the queue: 5
Calls answered by agents: 6
Number of calls in the queue: 0
Average time to answer (secs): 2
Longest time to answer (secs): 3
Number of abandoned calls: 0
Average time before abandon (secs): 0
Calls forwarded to voice mail: 0
Calls answered by voice mail: 0
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr.pdf
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html
