Show IPCC calls info in large flat screen!

[Mauro Barbosa]

Hi!

We need a real-time indicator of the number of calls in queue, answered and abandonned calls that would display on large flat screen.

So, I need to know if there is some application or if I can get that info using java, xml, telnet...

We are using  Cisco Unified CCX Premium - Cisco Application Administration - 7.0(1)SR05_Build504

Thanks!

[Brandon Buffin · Accepted solution]

There are several vendors that offer wallboard solutions. Take a look at the following link for one free way to do this.

https://supportforums.cisco.com/thread/2044947

Hope this helps.

Brandon

[Mauro Barbosa]

Hi! Thanks a lot! Now I have some orientation.

I have downloaded the Wallboar.zip file. But it's made for uccx 8, I think I can use it in uccx 7 but  I'm not sure. May you tell me?

And, I have configurated the Real Time Snapshot Writing Configuration for Wallboard in IPCC server.

I have read that I have to config a dataSource in Subsystems/Database but It shows me this error:

"* One or more of the connection parameters (Datasource Name, User Name or  Password) are invalid"

May be something is missing!

Can you or somebody in the forum help me?

[Brandon Buffin]

Yes, it should work with UCCX 7. I would recommend posting to the thread I linked above. Someone there can probably help with this error. I did notice that the poster inidcated they had to change some SQL statements to work with 8. These will likely need to be changed back to work with 7.

Brandon

[Mauro Barbosa]

Hi! Really thanks!

Your help was really useful!

I have a wallboard working ok right now. I just had to read carefully the thread you linked above.

And I had to use the IIS of the UCCX server because I didn't want to change the Authentication to Mix Mode (it is needed if I use an external IIS).

Thanks again.