07-01-2016 08:23 AM - edited 03-17-2019 07:25 AM
We have Single Number Reach enabled. Understood the desk phone and mobile will ring at the same time when a call comes in.
Will it be possible to setup to ring on the desk phone first (such as 3 rings), and after 3 rings, it will start ringing on mobile only ?
Regards
07-01-2016 08:35 AM
I think you can increase delay before Ringing timer to to higher value ( in ms) to achieve this.
07-01-2016 08:41 AM
Thanks.
Are we saying to increase the below timer at Timer Information in Remote Destination?
Wait seconds before ringing this phone when my business line is dialed.
Regards
07-01-2016 09:20 AM
Single Number Reach Voicemail Policy provides two options Timer control and User Control, of which the former one is default.
Under the section Timer information, you can specify the amount of delay before which the Remote Destination should ring.
In case if the Remote Destination is required to ring after 3 rings, you should set the Wait* as 12.0.
It is also important to calibrate the time in which the service provider of the remote destination sends the call to the voice-mail of the remote destination. The Stop ringing this phone after value should be set lesser then that to ensure that call does not go to the voicemail of the cell phone. This time value is specified against Stop ringing this phone after.
07-01-2016 09:23 AM
Thanks. It is helpful. Will try!!
Regards
07-03-2016 07:16 PM
Hi Shashank,
Could share where these two fields are located ??
Stop ringing this phone after and Stop ringing this phone after.
Regards
07-03-2016 08:20 PM
07-03-2016 08:35 PM
+5 for valuable input as i had assumed the ask is for ver 9.1
07-01-2016 09:45 AM
Yes, this should do it.
07-01-2016 09:54 AM
Thanks Deepak, which CUCM version you are using?
Regards
07-03-2016 08:23 PM
The screenshot provided by Deepak is from CUCM 9.x. These parameters are now known by different name in CUCM 10.x onwards.
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