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micparke
Enthusiast

Single Number Reach

Hello All,

 

We utilize Single Number reach in our environment. One of our users is experiencing an issue with external calls not being forwarded to his mobile phone. All on net calls are being forwarded successfully. Any assistance would be highly appreciated.

 

 

 

 

Regards,

 

Michael P.

 

 

 

 

 

 

 

4 REPLIES 4
yahsiel2004
Rising star

You need provide more information then this...

Can you call that end users external number normally? What are your SNR settings for that users (e.g. answer timers, delay timer, etc).

Regards,

Yosh

HTH Regards, Yosh

Hello Yosh,

 

Thanks for your quick response. Here are the answers to your questions.

Can you call that end users external number normally?  Yes, there is no issue with inbound calls from the PSTN.

 

What are your SNR settings for that users?

Destination Number - 9 + 10 digit cell number

Answer Too Soon Timer - 1500

Answer Too Late Timer - 19000

Delay Before Ringing Timer - 0

 

Mobile Phone is checked

Enable Mobil Connect is checked

Ring all the time is checked

Always ring this Destination is checked.

 

 

 

Thanks,

 

Michael P.

Michael,

What I meant is can you call the external number (outbound PSTN) normally? Just want to make sure the number is reachable externally. Your config looks fine. Are you using any "Application Dial Rule"?

Regards,

Yosh

HTH Regards, Yosh

Yes.

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