SIP/2.0 487 SIP Account not found (SIP to SIP CALLING)

[akula.swaroop1]

Hello All,

I am completely newbie for this field, please forgive if there were any mistakes from my side...

I am trying to configure calls between two SIP accounts that is between VICI and MATRIX PBX, but receiving an error stating below.

--
[Jun 29 19:30:47]     -- Called SIP/9885098850@192.168.0.30
[Jun 29 19:30:47]
<--- SIP read from UDP:192.168.0.30:5060 --->
SIP/2.0 487 SIP Account not found
From: "asterisk"<sip:asterisk@192.168.0.250>;tag=as7ae3b9fe
To: <sip:9885098850@192.168.0.30>;tag=42efd4b0-1f02a8c0-13c4-50022-1-3f0e5-5a4907a6-3f0e5
Call-ID: 4771733242e67bc54409420820947e65@192.168.0.250:5060
CSeq: 102 INVITE
Reason: x-error ;cause=9544 ;text="SIP Account not found"
Supported: replaces
Via: SIP/2.0/UDP 192.168.0.250:5060;received=192.168.0.250;rport=5060;branch=z9hG4bK4ce2dd42
User-Agent: Matrix VoIPServer ME_PE_GE_08 V2R5.14
Accept: application/sdp
Content-Length: 0

Please help me to resolve this issue as soon as possible its an emergency to my start up.

Thanks in Advance.

Regards,

Swaroop.

[Vivek Batra]

Hi Swaroop,

This call is rejected by Matrix PBX because it couldn't identify the required SIP trunk to route the call.

If you can share me the INVITE message received by Matrix PBX, I can help you with required configuration to be done in Matrix PBX.

- Vivek

[akula.swaroop1]

Hi Vivek ,

I was completely new to this technologies..If you require I will give you team viewer access please let me know it is very emergency to get resolve.

Please understand this is my new start up company and it is completely based on this..

Regards,

Swaroop.