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ciscoemea
Beginner

SIP 8831 phone is not being registering CME 10.5

I'm installing a new 8831 Conference phone in our office there is already one device is working fine pool 16 and I'm installing the new pool 17 follow below the configuration and the TFTP event logs. Can you help on this? THANKS!!!

 

voice register pool-type  8831
 description Cisco SIP Phone 8831.
 reference-pooltype 6921
!
voice register global
 mode  cme
 source-address 172.18.147.196 port 5060
 max-dn 20
 max-pool 20
 create profile sync 5414578164385058
!
voice register dn  16
 number 3916
 allow watch
 name Conference Room
 shared-line
 label Conference Room
!
voice register dn  17
 number 3998
 allow watch
 name CBSIT Conference Room
 shared-line
 label CBSIT Conference Room
!
voice register pool  16
 pin 8496
 lpcor type local
 busy-trigger-per-button 1
 id mac AC44.F212.605B
 type 8831
 number 1 dn 16
 dtmf-relay sip-kpml
 codec g711ulaw
!
voice register pool  17
 lpcor type local
 busy-trigger-per-button 1
 id mac AC44.F213.93DF
 type 8831
 number 1 dn 17
 dtmf-relay sip-kpml
 codec g711ulaw

 

Oct  8 14:47:38.919: VOICE_REG_POOL: key(832BEF3D5ED70932) added to nonce table
Oct  8 14:47:38.919: VOICE_REG_POOL: Contact doesn't match any pools
Oct  8 14:47:38.919: VOICE_REG_POOL: No entry for (3998) found in contact table
Oct  8 14:47:38.919: voice_reg_get_phone_index_from_contact: No contact list
Oct  8 14:48:12.294: TFTP: Looking for CTLSEPAC44F21393DF.tlv
Oct  8 14:48:12.810: TFTP: Looking for ITLSEPAC44F21393DF.tlv
Oct  8 14:48:13.318: TFTP: Looking for ITLFile.tlv
Oct  8 14:48:13.970: TFTP: Looking for SEPAC44F21393DF.cnf.xml
Oct  8 14:48:13.970: TFTP: Opened system:/cme/sipphone/SEPAC44F21393DF.cnf.xml, fd 4, size 3903 for process 133
Oct  8 14:48:14.638: TFTP: Finished system:/cme/sipphone/SEPAC44F21393DF.cnf.xml, time 00:00:00 for process 133
Oct  8 14:48:17.614: TFTP: Looking for SIP_English_United_States/sl-sip.jar
Oct  8 14:48:18.270: TFTP: Looking for United_States/g3-tones.xml
Oct  8 14:48:19.134: TFTP: Looking for softkeyDefault_kpml.xml
Oct  8 14:48:19.138: TFTP: Opened system:/cme/sipphone/softkeyDefault_kpml.xml, fd 4, size 4748 for process 133
Oct  8 14:48:19.938: TFTP: Finished system:/cme/sipphone/softkeyDefault_kpml.xml, time 00:00:00 for process 133
Oct  8 14:48:20.722: voice_reg_get_reg_expires_timer: no voice register pool found
Oct  8 14:48:20.722: VOICE_REG_POOL: Register request for (3998) from (172.24.165.44)
Oct  8 14:48:20.722: auth absent

Oct  8 14:48:20.722: VOICE_REG_POOL: key(0D2AE4F75ED71986) added to nonce table
Oct  8 14:48:20.722: VOICE_REG_POOL: Contact doesn't match any pools
Oct  8 14:48:20.722: VOICE_REG_POOL: No entry for (3998) found in contact table
Oct  8 14:48:20.722: voice_reg_get_phone_index_from_contact: No contact list
Oct  8 14:48:45.090: EVENT: 1 node in nonce tree obsolete
Oct  8 14:48:45.090: VOICE_REG_POOL: deleted key(832BEF3D5ED70932) from nonce table
Oct  8 14:48:56.610: voice_reg_get_reg_expires_timer: no voice register pool found
Oct  8 14:48:56.610: VOICE_REG_POOL: Register request for (3998) from (172.24.165.44)
Oct  8 14:48:56.610: auth absent

 

9 REPLIES 9

Hi

Under voice register global add authenticate realm all and then create profile

 

Please try it and let me know

 

 

Regards

 

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"

Hi Carlo,

 

Thank you for the reply but I'm afraid it's the same.

 

Follow the voice register global:

 

voice register global
 mode  cme
 source-address 172.18.147.196 port 5060
 max-dn 20
 max-pool 20
 authenticate realm all
 create profile sync 5439280004144134

Thanks

Sam

Hi Sam.

Can you please send me the output of a debug ccsip messages while trying to register the conf station?

 

Thanks

 

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Hi Carlo,

 

Follow below the requested debug in the final I added the msgs for the 8831 that is working fine.

thanks

Sam

 

 

Oct  9 08:20:35.318: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.18.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Max-Forwards: 70
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP8831G/9.3.2
Contact: <sip:B3757418-251C@172.24.165.44:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f21393df>";+u.sip!devicename.ccm.cisco.com="SEPAC44F21393DF";+u.sip!model.ccm.cisco.com="659"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:17 Name=SEPAC44F21393DF Load=sip8831.9-3-3-5.loads Last=reg-timeout"
Expires: 3600


Oct  9 08:20:35.322: //47304/73181A00BD45/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>;tag=B82A5D08-A76
Date: Fri, 09 Oct 2015 08:20:35 GMT
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Server: Cisco-SIPGateway/IOS-15.4.3.M1
CSeq: 101 REGISTER
WWW-Authenticate: Digest realm="all",nonce="005998D75F376FB4",algorithm=MD5,qop="auth"
Content-Length: 0


Oct  9 08:20:35.482: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:172.18.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK351a2223
From: <sip:ac44f21393df@172.24.165.44>;tag=ac44f21393df00020f0cf908-4ed1e9b7
To: <sip:172.18.147.196>
Call-ID: ac44f213-93df0002-68d6466f-2de22ff3@172.24.165.44
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP8831G/9.3.2
Expires: 10
Max-Forwards: 70
Contact: <sip:ac44f21393df@172.24.165.44:5060>
Require: norefersub
Referred-By: <sip:ac44f21393df@172.24.165.44>
Refer-To: cid:5c6cf1df@172.24.165.44
Content-Id: <5c6cf1df@172.24.165.44>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1315
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEPAC44F21393DF</String>
<String name="DeviceIPv4Address">172.24.165.44/24</String>
<String name="IPv4DefaultGateway">172.24.165.1</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-8831</String>
<String name="NeighborIPv4Address">0.0.0.0</String>
<String name="NeighborIPv6Address"></String>
<String name="NeighborDeviceID"></String>
<String name="NeighborPortID"></String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">0</Enum>
<Enum name="TFTPCfgStatus">3</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN">302</String>
<String name="UnifiedCMIPAddress">172.18.147.196</String>
<String name="LocalPort">-1</String>
<String name="TimeStamp">946689003714946684855975</String>
<Enum name="ReasonForOutOfService">17</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:172.18.147.196 SIP/2.0  Cseq:415 REGISTER CallId:ac44f213-93df013c-409b3dfb-18d4e217@172.24.165.44</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
Oct  9 08:20:35.486: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK351a2223
From: <sip:ac44f21393df@172.24.165.44>;tag=ac44f21393df00020f0cf908-4ed1e9b7
To: <sip:172.18.147.196>;tag=B82A5DAC-2229
Date: Fri, 09 Oct 2015 08:20:35 GMT
Call-ID: ac44f213-93df0002-68d6466f-2de22ff3@172.24.165.44
Server: Cisco-SIPGateway/IOS-15.4.3.M1
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:10.160.92.131:5060>


Oct  9 08:20:35.830: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:172.18.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK351a2223
From: <sip:ac44f21393df@172.24.165.44>;tag=ac44f21393df00020f0cf908-4ed1e9b7
To: <sip:172.18.147.196>
Call-ID: ac44f213-93df0002-68d6466f-2de22ff3@172.24.165.44
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP8831G/9.3.2
Expires: 10
Max-Forwards: 70
Contact: <sip:ac44f21393df@172.24.165.44:5060>
Require: norefersub
Referred-By: <sip:ac44f21393df@172.24.165.44>
Refer-To: cid:5c6cf1df@172.24.165.44
Content-Id: <5c6cf1df@172.24.165.44>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1315
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEPAC44F21393DF</String>
<String name="DeviceIPv4Address">172.24.165.44/24</String>
<String name="IPv4DefaultGateway">172.24.165.1</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-8831</String>
<String name="NeighborIPv4Address">0.0.0.0</String>
<String name="NeighborIPv6Address"></String>
<String name="NeighborDeviceID"></String>
<String name="NeighborPortID"></String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">0</Enum>
<Enum name="TFTPCfgStatus">3</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN">302</String>
<String name="UnifiedCMIPAddress">172.18.147.196</String>
<String name="LocalPort">-1</String>
<String name="TimeStamp">946689003714946684855975</String>
<Enum name="ReasonForOutOfService">17</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:172.18.147.196 SIP/2.0  Cseq:415 REGISTER CallId:ac44f213-93df013c-409b3dfb-18d4e217@172.24.165.44</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
Oct  9 08:20:35.830: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK351a2223
From: <sip:ac44f21393df@172.24.165.44>;tag=ac44f21393df00020f0cf908-4ed1e9b7
To: <sip:172.18.147.196>;tag=B82A5F08-24D8
Date: Fri, 09 Oct 2015 08:20:35 GMT
Call-ID: ac44f213-93df0002-68d6466f-2de22ff3@172.24.165.44
Server: Cisco-SIPGateway/IOS-15.4.3.M1
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:10.160.92.131:5060>


Oct  9 08:20:35.850: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.18.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Max-Forwards: 70
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP8831G/9.3.2
Contact: <sip:B3757418-251C@172.24.165.44:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f21393df>";+u.sip!devicename.ccm.cisco.com="SEPAC44F21393DF";+u.sip!model.ccm.cisco.com="659"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:17 Name=SEPAC44F21393DF Load=sip8831.9-3-3-5.loads Last=reg-timeout"
Expires: 3600


Oct  9 08:20:35.850: //47304/73181A00BD45/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>;tag=B82A5D08-A76
Date: Fri, 09 Oct 2015 08:20:35 GMT
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Server: Cisco-SIPGateway/IOS-15.4.3.M1
CSeq: 101 REGISTER
WWW-Authenticate: Digest realm="all",nonce="005998D75F376FB4",algorithm=MD5,qop="auth"
Content-Length: 0


Oct  9 08:20:36.858: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
^@-^^@-^^@-^^@-^.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK351a2223
From: <sip:ac44f21393df@172.24.165.44>;tag=ac44f21393df00020f0cf908-4ed1e9b7
To: <sip:172.18.147.196>
Call-ID: ac44f213-93df0002-68d6466f-2de22ff3@172.24.165.44
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP8831G/9.3.2
Expires: 10
Max-Forwards: 70
Contact: <sip:ac44f21393df@172.24.165.44:5060>
Require: norefersub
Referred-By: <sip:ac44f21393df@172.24.165.44>
Refer-To: cid:5c6cf1df@172.24.165.44
Content-Id: <5c6cf1df@172.24.165.44>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1315
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEPAC44F21393DF</String>
<String name="DeviceIPv4Address">172.24.165.44/24</String>
<String name="IPv4DefaultGateway">172.24.165.1</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-8831</String>
<String name="NeighborIPv4Address">0.0.0.0</String>
<String name="NeighborIPv6Ad.n.o>"9..\p*@\p*@........ame="NeighborDeviceID"></String>
<String name="NeighborPortID"></String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">0</Enum>
<Enum name="TFTPCfgStatus">3</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN">302</String>
<String name="UnifiedCMIPAddress">172.18.147.196</String>
<String name="LocalPort">-1</String>
<String name="TimeStamp">946689003714946684855975</String>
<Enum name="ReasonForOutOfService">17</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:172.18.147.196 SIP/2.0  Cseq:415 REGISTER CallId:ac44f213-93df013c-409b3dfb-18d4e217@172.24.165.44</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
Oct  9 08:20:36.878: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.18.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Max-Forwards: 70
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP8831G/9.3.2
Contact: <sip:B3757418-251C@172.24.165.44:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f21393df>";+u.sip!devicename.ccm.cisco.com="SEPAC44F21393DF";+u.sip!model.ccm.cisco.com="659"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:17 Name=SEPAC44F21393DF Load=sip8831.9-3-3-5.loads Last=reg-timeout"
Expires: 3600


Oct  9 08:20:36.878: //47304/73181A00BD45/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>;tag=B82A5D08-A76
Date: Fri, 09 Oct 2015 08:20:36 GMT
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Server: Cisco-SIPGateway/IOS-15.4.3.M1
CSeq: 101 REGISTER
WWW-Authenticate: Digest realm="all",nonce="005998D75F376FB4",algorithm=MD5,qop="auth"
Content-Length: 0

 


Oct  9 08:20:38.890: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
 4. 4.^@-^^@-^.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK351a2223
From: <sip:ac44f21393df@172.24.165.44>;tag=ac44f21393df00020f0cf908-4ed1e9b7
To: <sip:172.18.147.196>
Call-ID: ac44f213-93df0002-68d6466f-2de22ff3@172.24.165.44
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 1000 REFER
User-Agent: Cisco-CP8831G/9.3.2
Expires: 10
Max-Forwards: 70
Contact: <sip:ac44f21393df@172.24.165.44:5060>
Require: norefersub
Referred-By: <sip:ac44f21393df@172.24.165.44>
Refer-To: cid:5c6cf1df@172.24.165.44
Content-Id: <5c6cf1df@172.24.165.44>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1315
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEPAC44F21393DF</String>
<String name="DeviceIPv4Address">172.24.165.44/24</String>
<String name="IPv4DefaultGateway">172.24.165.1</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-8831</String>
<String name="NeighborIPv4Address">0.0.0.0</String>
<String name="NeighborIPv6Ad.n.o>"9..\p*@\p*@........ame="NeighborDeviceID"></String>
<String name="NeighborPortID"></String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">0</Enum>
<Enum name="TFTPCfgStatus">3</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN">302</String>
<String name="UnifiedCMIPAddress">172.18.147.196</String>
<String name="LocalPort">-1</String>
<String name="TimeStamp">946689003714946684855975</String>
<Enum name="ReasonForOutOfService">17</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:172.18.147.196 SIP/2.0  Cseq:415 REGISTER CallId:ac44f213-93df013c-409b3dfb-18d4e217@172.24.165.44</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
Oct  9 08:20:38.910: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.18.147.196 SIP/2.0
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Max-Forwards: 70
Date: Sat, 01 Jan 2000 00:00:56 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP8831G/9.3.2
Contact: <sip:B3757418-251C@172.24.165.44:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f21393df>";+u.sip!devicename.ccm.cisco.com="SEPAC44F21393DF";+u.sip!model.ccm.cisco.com="659"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:17 Name=SEPAC44F21393DF Load=sip8831.9-3-3-5.loads Last=reg-timeout"
Expires: 3600


Oct  9 08:20:38.910: //47304/73181A00BD45/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 172.24.165.44:5060;branch=z9hG4bK53c03ad0
From: <sip:3998@172.18.147.196>;tag=ac44f21393df00035b8cd89d-61b6bdd6
To: <sip:3998@172.18.147.196>;tag=B82A5D08-A76
Date: Fri, 09 Oct 2015 08:20:38 GMT
Call-ID: ac44f213-93df0002-42c29c45-1dcf00ee@172.24.165.44
Server: Cisco-SIPGateway/IOS-15.4.3.M1
CSeq: 101 REGISTER
WWW-Authenticate: Digest realm="all",nonce="005998D75F376FB4",algorithm=MD5,qop="auth"
Content-Length: 0

*****************************************************************************************
THIS IS THE OK DEVICE

Oct  9 08:20:42.566: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:3916@172.18.147.196:5060 SIP/2.0
Via: SIP/2.0/UDP 172.18.147.230:5060;branch=z9hG4bK2044a886
To: <sip:9@172.18.147.196;user=phone>;tag=B817481C-11B
From: "Conference Room" <sip:3916@172.18.147.196>;tag=ac44f212605b0b003f644f71-6ddb7797
Call-ID: ac44f212-605b00bd-27c70711-658e7390@172.18.147.230
Date: Fri, 09 Oct 2015 08:20:39 GMT
CSeq: 416 NOTIFY
Event: kpml
Subscription-State: active; expires=6000
Max-Forwards: 70
Contact: <sip:D9B4-18C1@172.18.147.230:5060;transport=UDP>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 207
Content-Type: application/kpml-response+xml
Content-Disposition: session;handling=required

<?xml version="1.0" encoding="UTF-8"?>
<kpml-response xmlns="urn:ietf:params:xml:ns:kpml-response" version="1.0" code="423" text="Timer Expired" suppressed="false" forced_flush="false" digits="" tag="dtmf"/>
Oct  9 08:20:42.566: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.18.147.230:5060;branch=z9hG4bK2044a886
From: "Conference Room" <sip:3916@172.18.147.196>;tag=ac44f212605b0b003f644f71-6ddb7797
To: <sip:9@172.18.147.196;user=phone>;tag=B817481C-11B
Date: Fri, 09 Oct 2015 08:20:42 GMT
Call-ID: ac44f212-605b00bd-27c70711-658e7390@172.18.147.230
CSeq: 416 NOTIFY
Content-Length: 0

 

 

Hi.

Can you please check the conf station configuration.In particular you need to check sip parameters.

 

Please remove working conf station from the network and attach it again.

During this operation activate a debug ccsip messages and post me the output.

 

Thanks

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Hi

Any solution, I have the same problem

Regards

Is the 8831 stuck at the cisco screen or do you actually get a screen saying it is not registered?  If it is stuck at the cisco screen, and you are trying 9-3-3-5 firmware, that may be the issue.  The newer 8831 need to run newer firmware then 9-3-35.

Hi,

Hope you have added these commands:

voice service voip

sip

registrar server

bind all source-interface <interface>

 

Erase the config of the conference phone and then try again.

Hi inderpreetsingh23,

 

Yes this command is added as I have another device working fine.

 

Thanks
Sam

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