For a specific dialed / outgoing number call drops after 4 rings. I found this "500 Internal Server" error as i collect logs from Call manager.
SIP/2.0 500 Internal Server ErrorVia: SIP/2.0/TCP 172.16.8.16:5060;branch=z9hG4bK191c876ad3b6bFrom: "MD" <sip:email@example.com>;tag=201459~562e307b-bd39-a55e-bb24-fb1bcd76d786-44919287To: <sip:firstname.lastname@example.org>;tag=11A0DD0-FE9Date: Tue, 23 Aug 2016 09:03:48 GMTCall-ID: email@example.comCSeq: 101 INVITEAllow-Events: telephone-eventServer: Cisco-SIPGateway/IOS-15.2.4.M6Reason: Q.850;cause=16Content-Length: 0
possible solution? or do i need to collect debug info from our Cube too? can you please guide me through.
Go to Solution.
SIP messages from Cube would be more helpful for all readers :) The message from your ITSP is more interesting and related dial-peer config to identify root cause.
For proper trace collection on CUBE / IOS please read https://supportforums.cisco.com/document/62906/how-properly-and-safely-collect-debugs-ios-router
and enable only debug ccsip messages.
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Did you ever found the solution or found out what causes the issue? Can you please share what causes your issue and how you got it fixed?
Can you share how it solved? Thanks.
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