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SIP Call 500 Internal Server Error

shaharshad
Beginner
Beginner

Hi,

For a specific dialed / outgoing number call drops after 4 rings. I found this "500 Internal Server" error as i collect logs from Call manager.  

SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 172.16.8.16:5060;branch=z9hG4bK191c876ad3b6b
From: "MD" <sip:804@172.16.8.16>;tag=201459~562e307b-bd39-a55e-bb24-fb1bcd76d786-44919287
To: <sip:0395199888@10.227.93.18>;tag=11A0DD0-FE9
Date: Tue, 23 Aug 2016 09:03:48 GMT
Call-ID: 7f6bf780-7bc11174-170fc-100810ac@172.16.8.16
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M6
Reason: Q.850;cause=16
Content-Length: 0

possible solution? or do i need to collect debug info from our Cube too? can you please guide me through.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

christoph.hable
Beginner
Beginner

Hi,

SIP messages from Cube would be more helpful for all readers :) The message from your ITSP is more interesting and related dial-peer config to identify root cause.

For proper trace collection on CUBE / IOS please read https://supportforums.cisco.com/document/62906/how-properly-and-safely-collect-debugs-ios-router  

and enable only debug ccsip messages.

BR,

Christoph

View solution in original post

3 REPLIES 3

christoph.hable
Beginner
Beginner

Hi,

SIP messages from Cube would be more helpful for all readers :) The message from your ITSP is more interesting and related dial-peer config to identify root cause.

For proper trace collection on CUBE / IOS please read https://supportforums.cisco.com/document/62906/how-properly-and-safely-collect-debugs-ios-router  

and enable only debug ccsip messages.

BR,

Christoph

OBTACUCMY
Beginner
Beginner

Hello,

 

Did you ever found the solution or found out what causes the issue? Can you please share what causes your issue and how you got it fixed?

AT2018
Beginner
Beginner

Can you share how it solved? Thanks.

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