07-17-2017 01:04 PM - edited 03-17-2019 10:48 AM
Hi Experts.
I show you our required elements :
my Issue is that when I plug my IP Phone, it takes its IP address, Gateway, DNS, and TFTP Server. But it still shows me these two messages once "Phone not registred" and other times "Registring ...".
I run the following commands "debug tftp events", "debug tftp packets" and "debug ccsip message", I get the bugs found in join (debug_TFTP.txt)
The IP Phone is showing me these messages two days ago.
Thank you to find me what is missing in the configuration
Youssef.
Solved! Go to Solution.
07-18-2017 12:06 AM
It is considered that the DHCP is external and it include the correct TFTP address in option 150.
The phone interface have the voice VLAN configured.
Do basic thing as ---
no tftp-path flash
no create profile
tftp-path flash:
create profile
Please provide the output of command:
show voice register tftp-bind
07-18-2017 04:04 AM
Hi Youssef,
Can you provide the output of "more flash:/its/SEP70D37946540C.cnf.xml".
Also in the attached debug file, could see only debug tftp events and no sip messages as such.
can you check whether there is actual SIP communication happening between phone and CME and whether debug ccsip messages are on.
HTH
Rajan
07-18-2017 12:06 AM
It is considered that the DHCP is external and it include the correct TFTP address in option 150.
The phone interface have the voice VLAN configured.
Do basic thing as ---
no tftp-path flash
no create profile
tftp-path flash:
create profile
Please provide the output of command:
show voice register tftp-bind
07-18-2017 12:38 AM
Hi Prasad,
thank you for quick answer.
Yes, the DHCP Server is include the correct TFTP Server (10.10.30.254).
A single IP Phone that has completed the registration, and the other not.
Youssef.
07-18-2017 12:50 AM
which phone is still pending SIP or SCCP ?
07-18-2017 02:50 AM
All IP Phone on SIP
07-18-2017 02:55 AM
is this phone still having issue?
whats the mac address of the phone ?
07-18-2017 03:45 AM
3 IP Phones 7821
70D37946540C
70D3794653F2
70D3794653F5
Yes the IP Phone still not working, always show "Phone nt registred" and "Registering..."
I sent you the debug on another Message
07-18-2017 04:04 AM
Hi Youssef,
Can you provide the output of "more flash:/its/SEP70D37946540C.cnf.xml".
Also in the attached debug file, could see only debug tftp events and no sip messages as such.
can you check whether there is actual SIP communication happening between phone and CME and whether debug ccsip messages are on.
HTH
Rajan
07-18-2017 04:51 AM
Hi Rajan
you can find in attachement "more flash:/its/SEP70D37946540C.cnf.xml"
debug ccsip messages already on, but it don't show me the debugs.
Why the IP Phone cannot find these files in the folowing debug, do I have upload these files to the flash memory :
Jul 18 11:08:17.165: TFTP: Looking for CTLSEP70D3794653F5.tlv
Jul 18 11:08:17.165: TFTP: Sending error 1 No such file
Jul 18 11:08:17.973: TFTP: Server request for port 50058, socket_id 0x7F3195231218 for process 593
Jul 18 11:08:17.974: TFTP: read request from host 10.10.50.9(50058) via GigabitEthernet0/0/1.30
Jul 18 11:08:17.974: TFTP: Looking for ITLSEP70D3794653F5.tlv
Jul 18 11:08:17.974: TFTP: Sending error 1 No such file
Jul 18 11:08:18.769: TFTP: Server request for port 50647, socket_id 0x7F3195231218 for process 593
Jul 18 11:08:18.769: TFTP: read request from host 10.10.50.9(50647) via GigabitEthernet0/0/1.30
Jul 18 11:08:18.769: TFTP: Looking for ITLFile.tlv
Jul 18 11:08:18.769: TFTP: Sending error 1 No such file
Jul 18 11:08:19.652: TFTP: Finished flash:/its/SEP70D3794653F5.cnf.xml, time 00:00:00 for process 593
Jul 18 11:08:24.206: TFTP: Server request for port 52795, socket_id 0x7F3195231218 for process 593
Jul 18 11:08:24.206: TFTP: read request from host 10.10.50.9(52795) via GigabitEthernet0/0/1.30
Jul 18 11:08:24.206: TFTP: Looking for SIP_English_United_States/sp-sip.jar
Jul 18 11:08:24.206: TFTP: Sending error 1 No such file
Jul 18 11:08:25.154: TFTP: Server request for port 52554, socket_id 0x7F3195231218 for process 593
Jul 18 11:08:25.154: TFTP: read request from host 10.10.50.9(52554) via GigabitEthernet0/0/1.30
Jul 18 11:08:25.154: TFTP: Looking for United_States/g3-tones.xml
Jul 18 11:08:25.154: TFTP: Sending error 1 No such file
thank you
Youssef
07-18-2017 10:32 AM
Try deleting CTL fIle from the phone and reset the phone.
the configuration of the phone seems good.
07-20-2017 10:57 AM
Hi Prasad,
Thank you for your help, now all the IP Phones work fine, but I have a problem with Call Transfer, you find in below the link of my Discussion :
https://supportforums.cisco.com/discussion/13338056/cannot-transfer-sip-sip-phones-cme
Youssef.
07-18-2017 05:09 AM
Hi Rajan,
Now the IP Phones is woking fine : I desabled the "telephony-service"
command : "no telephony-service"
thank you very much,
Youssef
07-20-2017 10:56 AM
Hi Rajan,
Thank you for your help, now all the IP Phones work fine, but I have a problem with Call Transfer, you find in below the link of my Discussion :
https://supportforums.cisco.com/discussion/13338056/cannot-transfer-sip-sip-phones-cme
Youssef.
07-18-2017 02:47 AM
10-01-2020 09:21 AM - edited 10-04-2020 09:58 PM
Hi @aelankoud
Now I have had the same situation as our new IP Phones 7821 don't register on CME 12.3 on ISR4321-V (IOS 16.9.6) or CME 12.6 (IOS 16.12.4). When I run debug commands only messages of "debug tftp events" shows on (no message of debug ccisp or debug voice register...). Could you please share how you fixed your issues and if possible could gou please share your full router config (without private information as name, IP, ...)
Regrads
HDT
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