SIP Phones BLF for a whole device instead of one line
Good afternoon everyone,
In the middle of a CUCM upgrade and adding 88xx phones. This is on CUCM 12.5 now. We have SCCP phones that have an expansion module that have BLF to a number of remote phones. When a user is off-hook on one of those phones the SCCP expansion module shows the phone as busy whether they are on the line 1 (personal line) or line 2 (shared incoming line).
With the 88xx phones and a KEM, when the user is on the shared line 2, the SIP phone does not show the phone as busy since the line 1 (personal line) is not in use. I can not find anything on this. It works fine if they are on line 1.
Does anyone have any suggestions on how to monitor the phone phone with BLF on a SIP device like the SCCP ones did? The main issue is that I can not monitor the second line per device since it is a shared line extension and would not show the individual phones.
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Published by Tyler Wilkin (twilkin) and Jerson Enrique Gamboa Gamboa (jgamboag)
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