I figured it out...I was missing a dial-peer for the SIP leg of the call. The system had VOIP dial-peers for patterns prefixed with '9', but this particular pattern was prefixed with '8' to force the call to the FXO port rather than use the SIP trunk.
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!