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SIP Trunk, CUBE, CUCM 6, intermittent ringback on transferred calls

Roger Wiklund
Level 1
Level 1

Scenario:

PSTN Phone A calls IP Phone B on CUCM cluster via CUBE.

PSTN Phone A-------ITSP-----(sip)------------CUBE----------(sip)----------------CUCM--------IP Phone B

This scenario works just fine, Phone A hears ringback always.

The problem occurs when Phone B answers the call, and then transfers the call to IP Phone C, about 50% of the times I Phone A hear one ringback, or ½ ringback, then silence until Phone C answers.

The other 50% of the time rinback works just fine.

Have you seen this problem before?

I dont have MTP checked on the SIP trunk, codec G711 to all locations. I have tried changing the "Send H225 User Info Message" to all possible options.

I have the ANN in the MRGL for SIP trunk, phones, device pool etc etc.

I did SIP debug on the CUBE on a sucessfull transfer with ringback and without ringback, SIP dialog is identical.

CUCM version 6.1.4.2000-2

Thanks,

Regards

Roger

1 Reply 1

Roger Wiklund
Level 1
Level 1

We were hitting bug CSCta10219 Intermittently silence packets streamed from MOH &/or ANN Server

/Roger