Small Business would like B-ACD (Native Queuing?) but reporting also - Anyone use Imagicle Queue Manager Enterprise?
We have a small company that would like to have basic call queuing only. No database lookups or desktop clients required.
I was just going to use the BE6K's Native Call Queuing but it looks like the reporting options are limited. And with my short timeframe I am not sure I can verify that third party reporting applications will get any data from the CDR records that would report back time in Queue, etc.
RTMT will gather some data - but it is not linked to the CDR information so somehow the data would have to be combined.
Searching around I did find Imagicle's product and it looks like it does simple queuing and has some good reporting options for it.
Has anyone had a small (25 phones total) deployment that wanted detailed call flow and queuing but without UCCX?
We are up against a hosted solution that looks like they have some nice call reporting options and the BE6K / CCM 9.X built in call reporting is horrible (a major issue for quite some time).
I know third party apps will pull basic call data - but we need detailed call flow - "Cradle to Grave" with some sort of Queuing solution.
Any ideas would be great - I have a day to try to salvage this sale since the hosted solution looks pretty attractive compared to Cisco's default offering.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
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