smart net and upgrade 10.5.1 to 10.5.2

[alalli]

Good Day All

Is it a requirement to have a smart net contract to upgrade CUCM from 10.5.1 to 10.5.2 please ?

thanks in advance

Regards

Alalli

[Aman Soi · Accepted solution]

Hi,

SmartNet contract is one where in Customers can directly open TAC cases/ interact with CIsco TAC for any assistance instead of asking Partner to interact on your behalf.

you do not need to have smart net contract and SWSS for doing minor upgrade .

But u need to have at least support contract in case of any assistance required from TAC while doing any upgrades or uploading patches or firmware upgrades of IP phones or troubleshooting assistance.

regds,

aman