Smartnet Support for Unified Communication

[engineer_msu]

Hi All, I have some confusion about the renewal of Smartnet Contract for IP Telephony.

What I understand is:

1. If I take support for UCS servers by providing Chassis number, I will get support for Hardware

2. If I take ISV1 support, I will get support for VMWare

My Doubt is:

1. Can I take support only for VMWare or UCS, or do I have to take both?

2. I have CUCM, TMS, Unity, Presence and Meeting Place installed in UCS, how to get support for these?

Kindly help to understand.

[Rajan]

Hi,

If you get support for UCS, cisco TAC would be able to provide support for the purchased UCS software upto an extent. If the issue needs assistance from VMware they wont be able to help much with that if you do not have ISV1 contract. However if you have ISV1, they will open a case with VMware on your behalf as and when needed and will be able to provide complete support.

For the UC applications, you need if you have corresponding smatnet/UCSS contracts, you will be able to involve the respective Cisco TAC support teams for any issues.

HTH
Rajan
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[engineer_msu]

Dear Rajan, If I take smartnet support for UCS Chassis and ISV1, will it be enough to log a call for any issues related to services installed in UCS server. Kindly confirm.

Please share if there is any cisco URL related to this topic.

[Rajan]

Please refer the below link:

https://www.cisco.com/c/dam/en_us/services/portfolio/documents/support-service-customer-faq.pdf