I have setup SNR for few user as business requirements and everything works fine except one particular issue - when remote destination called internal DN, the caller ID shows mobile number instead of internal DN.
Internal DN 1 with mobile SNR number. When remote destination called internal DN 2, it shows mobile number instead of internal DN 1.
Any idea how to resolve this?
Solved! Go to Solution.
If I understood correctly what you are asking, then I believe that it is by design. When SNR module makes an outgoing call, it takes original calling party number by default. However you can use 'Calling Party Transformation CSS' available on RDP to change the CLI if required.
Thanks for clarification. Yes, you should see 1111 as CLI.
Most probable reason could be CUCM won't be able to match the CLI received with SNR destination. By default, CUCM expects perfect match for CLI received with SNR destination. There is service parameter available to change it to Partial match and then configure the number of digits to be matched.
Can you change that parameter and share the result.