softkey template in CUCM 7.0

[anis_cisco]

Hi all,

I want to configure End Call soft key on IP Phone while call is coming, i tried to configure it in softkey templates but i couldnt find out the End Call Option in "Ring In" State, Undefined is there but end call not available !!!

I have CUCM 7.0 .. can any one tell me that its possible or not ??

Thanx

[Aaron Harrison · Accepted solution]

Hi

Until you have a call answered, you can't end it.

You might be able to use:

iDivert (bounce call to voicemail)

DnD (mute ringing)

Regards

Aaron