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softkey templates trouble

Hello

Im  trying to configure a softkey template, in wich  the "dial" softkey is  always show however I cant find this softkey in any layout. This softkey  is show when the phone is on-hook and at least one  digit has been dialed.

¿Does anyone know if it is possible?.

Im  want to do this because some users are complaining about the interdigit  time out when dialing two digits numbers, I already check my route  patterns in order to make them more specific, i think the problem is  that i have  XXXXX for  some numbers of the same customer. btw the there  is no chance to increase the digits of some numbers from 2 to 5. Also  the t. 302 timer is already 3 sec.

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Arturo,

It's not possible to manipulate the Dial Softkey in this way

Have your users tried dialing the 2-digit DN followed by # to overcome

the IDT?

Cheers!

Rob

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame
Hall of Fame

Hi Arturo,

It's not possible to manipulate the Dial Softkey in this way

Have your users tried dialing the 2-digit DN followed by # to overcome

the IDT?

Cheers!

Rob

thanks for the info rob

=(

About the #  I have already tried that, when # is pressed  the " your call cant be completed as dialed " record is played..

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