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Beginner

some extensions has problems

hello

 

i have in Route Partition : TU_Employees_P and TU_Managers_P

 

i always use TU_Employees_P when i try to call extension to another extension  . i have extension were using in Route Partition tu_employees i have changed to tu_managers ... and i can get call 

 

 

so what the issue .. when i use TU_Employees_P ? 

 

 

 

so what i can do to make all route partion 

3 REPLIES 3
VIP Advisor

Re: some extensions has problems

Can you use http://ccum-ip/dna to trace call routing and see where its
failing
Beginner

Re: some extensions has problems

Results Summary

Calling Party Information

  • Calling Party = 6609
  • Partition = TU_Employees_P
  • Device CSS = Internal-CSS_1
  • Line CSS = TU_Managers_CSS_test
  • AAR Group Name =
  • AAR CSS =

Dialed Digits = 6753

Match Result = RouteThisPattern

Matched Pattern Information

  • Pattern = 6753
  • Partition = TU_Employees_P
  • Time Schedule =

Called Party Number = 6753

Time Zone = Asia/Riyadh

Call Classification = OnNet

InterDigit Timeout = NO

Device Override = Disabled

Outside Dial Tone = NO

Call Flow

TranslationPattern :Pattern=

External Phone Number Mask = NO

Calling Party Mask =

Prefix =

CallingLineId Presentation =

CallingName Presentation =

Calling Party Number = 6609

ConnectedLineId Presentation =

ConnectedName Presentation =

Called Party Mask =

Discard Digits Instruction =

Prefix =

Called Number =

  • Partition =
  • Positional Match List = 6753
  • Calling Party Number = 6609
  • PreTransform Calling Party Number =
  • PreTransform Called Party Number =
  • Calling Party Transformations
  • ConnectedParty Transformations
  • Called Party Transformations

Directory Number :DN= 6753

Forward All : DN = VoiceMail = No CSS =

Forward Busy

  • Internal : DN = VoiceMail = No CSS =
  • External : DN = VoiceMail = No CSS =

Forward No Answer

  • Internal : DN = VoiceMail = No CSS =
  • External : DN = VoiceMail = No CSS =

Forward No Coverage

  • Internal : DN = VoiceMail = No CSS =
  • External : DN = VoiceMail = No CSS =

Forward Unregistered

  • Internal : DN = VoiceMail = No CSS =
  • External : DN = VoiceMail = No CSS =

CFDF : DN = VoiceMail = No CSS =

Pickup Group Number =

Device Status = Registered

Device Name = SEP3CCE73ACF798

Ignore Presentation Indicators = Disabled

Logged Into Hunt Groups = Enabled

Alerting Name = Abeer Hassan

Dual Mode = Disabled

Do Not Disturb(DND)

  • DND Status = Disabled
  • DND Option =
  • DND Incoming Call Alert =

Automated Alternate Routing (AAR)

  • AAR Group Name =
  • AAR Calling Search Space =
  • AAR VoiceMail Status = Disabled
  • AAR Destination Mask =
  • AAR Prefix Digits =

Device Status = Registered

Device Name = SEP3CCE73AD0371

Ignore Presentation Indicators = Disabled

Logged Into Hunt Groups = Enabled

Alerting Name = Abeer Hassan

Dual Mode = Disabled

Do Not Disturb(DND)

  • DND Status = Disabled
  • DND Option =
  • DND Incoming Call Alert =

Automated Alternate Routing (AAR)

  • AAR Group Name =
  • AAR Calling Search Space =
  • AAR VoiceMail Status = Disabled
  • AAR Destination Mask =
  • AAR Prefix Digits =
  • Partition = TU_Employees_P
  • TypeCFACSSPolicy =
  • Call Classification = Unknown
  • Forwarding Information
  • Device :Type= Cisco 7965
  • Device :Type= Cisco 7965

Alternate Matches

Partition :Name= TU_Managers_P

Pattern = 6753

Pattern Type = Enterprise

CallManager Device Type = UserDevice

PatternPrecedenceLevel = PlDefault

PatternRouteClass = RouteClassDefault

  • Pattern

Partition :Name= Huawei_PT

Pattern = 6XXX

Pattern Type = Enterprise

Call Classification = OffNet

CallManager Device Type = AccessDevice

PatternPrecedenceLevel = PlDefault

PatternRouteClass = RouteClassDefault

  • Pattern

Partition :Name=

Pattern = 6753

Pattern Type = Enterprise

CallManager Device Type = UserDevice

PatternPrecedenceLevel = PlDefault

PatternRouteClass = RouteClassDefault

  • Pattern
Hall of Fame Cisco Employee

Re: some extensions has problems

Might want to read this chapter of the SRND, particularly CSS and partitions, which are basic building blocks for CUCM call routing

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/8x/uc8x/dialplan.html

HTH

java

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