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SPAN and SIP Trunk Recording in parallel

tyroneclark871
Beginner
Beginner

I am looking at moving away from using SPAN voice recording and utilise SIP trunk automatic call recording (per UDP using a DMS pool on Verint recorder).

My question is, if I were to implement SIP trunk recording in parallel with SPAN recording, would this interfere? I need to carry out a POC of the solution but cannot interrupt the current recording.

Thanks for any help you can give me!

1 Accepted Solution

Accepted Solutions

m.batts
Enthusiast
Enthusiast

With traditional SPAN port recording the Callmanager is unaware the phone is being recorded , so when you turn on active recording there shouldn't be any impact.

However you may end up with duplicate streams at the voice recording end , so not sure what verint would make of that .

View solution in original post

2 Replies 2

m.batts
Enthusiast
Enthusiast

With traditional SPAN port recording the Callmanager is unaware the phone is being recorded , so when you turn on active recording there shouldn't be any impact.

However you may end up with duplicate streams at the voice recording end , so not sure what verint would make of that .

Thanks!!

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