SPAN and SIP Trunk Recording in parallel

[tyroneclark871]

I am looking at moving away from using SPAN voice recording and utilise SIP trunk automatic call recording (per UDP using a DMS pool on Verint recorder).

My question is, if I were to implement SIP trunk recording in parallel with SPAN recording, would this interfere? I need to carry out a POC of the solution but cannot interrupt the current recording.

Thanks for any help you can give me!

[m.batts · Accepted solution]

With traditional SPAN port recording the Callmanager is unaware the phone is being recorded , so when you turn on active recording there shouldn't be any impact.

However you may end up with duplicate streams at the voice recording end , so not sure what verint would make of that .

[tyroneclark871]

Thanks!!