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dkosekrti
Beginner

Speaker button dials a number

I have several Cisco 7945 ip phones with this issue...

When the speaker button is pressed, and not in a call, the phone dials a number. Not always the last number called but usually one of the numbers in the call history.

6 REPLIES 6
Rob Huffman
Hall of Fame Community Legend

Hi David,

Can you please provide your firmware version for the 7945's

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

The 7945 firmware is SCCP45.9-3-1ES10S

CUCM Ver: 8.6.2.22900-9

Rob Huffman
Hall of Fame Community Legend

Hi David,

I believe it's this bug which affects 7942/64, 7945/65 & 7975 sets you'll need a

firmware with the "fixed-in" version. I would contact TAC

CSCtz29414 - 7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button

Description

Symptom:
When  a 7942/62 phone is  populated with call history records (e.g.  received/placed/missed calls),  the endpoint will auto-dial the number  contained in its call history  when the speaker button is pressed.
Conditions:
IP  Phone Call  History contains Received/Placed/Missed Phone number record  prior to  pressing speaker button to go off-hook.  Phone will continue  to  auto-dial the number listed in Call History once error condition is   experienced.
Workaround:
Reset IP Phone to clear error condition.

Details

First Found in:                          (1)

9.2(3)

Status:

Fixed

Last Modified:

Aug 02,2012

Fixed in:                          (3)

9.3(1)TH2.2,9.2(3)MN1.22,9.2(3)ES7

Product:

Cisco Unified IP Phone 7900 Series

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

Thanks Rob,

I have reset the phone, unplugged it, and the condition returns.

I have forced a re-download of the firmware, and the condition returns.

I should probably mention, when I lift the receiver to answer a call, the phone does not go off hook, I have to press "answer". I dont think this is related, and as far as I know it is only my phone that is dioing this.

David

Rob,

Sorry I missed the first couple lines of your reply... time to open a case.

Thanks,

David

Rob Huffman
Hall of Fame Community Legend

Hi David,

You are most welcome my friend Let us

know how you make out with this.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

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