Speed Dial Button

[mightyking]

Hi Experts,

Our 7965 phone template has 1 line and 5 speed dials. I would like to assign our internal emergnecy number to the 5th SD but after batting the phones in, no matter what I do the emergecy number moves to the first SD.  It works when I manually edit the phones and move the emergency number to 5th place. It's obvious that I don't want to edit 700 phones and update the changes manually. I tried to export phones with All Details, move the emergency SD to the 5th position and insert the phone back to th CM with but no luck. I also tried to use update phone with custom file. I can see the file is available but when I click on find, a message stating "

No active query. Please enter your search criteria using the options above.

displays. Could you please let me know if there's a way of making this happen?

Thanks,

MK

[mudmathu]

Hi MK,

Can you please tell me what is the version of CUCM ?

This can be done though BAT but there are certain limitations to speed dial so this is necessary to know the CUCM Version.

Thanks

Mudit

[mightyking]

Thanks for replying. the CM is 7.1

MK

[Rob Huffman]

Hi MK,

Hope all is well

It almost sounds like this bug. Are you running a "fixed-in" version?

CSCsy28666 Bug Details	Bug #11 of 31 | < Previous | Next >

BAT skips blank columns in between for some field

Symptom: BAT skips blank columns in between for some field such like line, speed dials at importing. And also BAT pushes over blank columns at exporting. Conditions: This issue did not happen on the BAT with windows based CUCM. (CCM3.X, 4.X) Workaround: In case for speed dial, add dummy Speed Dial number instead of blank rows. Further Problem Description: For example "Speed dial" field When speed dial has blank rows as below. 1. Boss blank row 3. cust B Only 1st line will be imported. And if we try to export this, output CSV contains 1.Boss 2.cust B rather than 1.Boss , blank, 3.cust B.

Status Fixed              Severity 3 - moderate Last Modified Any Time         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 6.1(2.1124.1)                    Fixed-In 6.1(3.9901.168) 6.1(3.9999.1) 7.1(2.39000.48) 6.1(3.9901.189) 7.1(2.39000.57) 6.1(4.1000.10) 7.1(3.10000.11)

Cheers!

Rob

[mightyking]

Thanks Rob