Hi. Currently I'm having problems on a specific SRST branch site. There is a T1/PRI with a DID that when in SRST is redirected to specific extensions using the alias command. Also I'm trying to pickup that call on anyother phone but everytime I hit the pickup softkey I received fast busy tone.
Below a snipet of the SRST Config:
max-conferences 8 gain -6
timeouts interdigit 7
timeouts ringing 30
ip source-address a.b.c.d port 2000
max-dn 40 dual-line
alias 1 DID to 4800
alias 2 DID to 4801
alias 3 DID to 4802
alias 4 DID to 4803
alias 5 DID to 4804
alias 6 DID to 4805
alias 7 DID to 4806
Hello.. I'm still having the issue described above. Any ideas? It is supposed to work without any problem but is not. Is happening on more than one customer site running 12.4(11)T.
Have you configured this like the example below?
Configuring Call Pickup
Configuring the pickup command enables the PickUp soft key on all SRST phones. You can then press the PickUp key and answer any currently ringing IP phone that has a DID called number that matches the configured telephone-number. This command does not enable the Group PickUp (GPickUp) soft key.
When a user presses the PickUp soft key, SRST searches through all the SRST phones to find a ringing call that has a called number that matches the configured telephone-number. When a match is found, the call is automatically forwarded to the extension number of the phone that requested the call pickup.
2. no huntstop
3. alias tag number-pattern to alternate-number
4. pickup telephone-number
The pickup command is best used with the alias command. The following partial output from the show running-config command shows the pickup command and the alias command configured to provide call routing for a pilot number of a hunt group.
alias 1 8005550100 to 5001
alias 2 8005550100 to 5002
alias 3 8005550100 to 5003
alias 4 8005550100 to 5004
When a DID incoming call to 800 555-0100 is received, the alias command routes the call at random to one of the four extensions (5001 to 5004). Because the pickup command is configured, if the DID call rings on extension 5002, the call can be answered from any of the other extensions (5001, 5003, 5004) by pressing the PickUp soft key.
The pickup command works by finding a match based on the incoming DID called number. In this example, a call from extension 5004 to extension 5001 (an internal call) does not activate the pickup command because the called number (5001) does not match the configured pickup number (800 555-0100). Thus, the pickup command distinguishes between internal and external calls if multiple calls are ringing simultaneously.
Hope this helps!
I had the same problems. The solution has been upgrade the IOS 124-20.T, that also supports the new features of the latest SRST version (4.3/7.0).
I hope this helps!!