SRST does not work

[Gerardo Fajardo Perez]

Hi All,

Have a CUCM 8.6 BE (only Pub) and a Router (c2900-universalk9-mz.SPA.150-1.M6.bin). Both are configured to have SRST, and when accesing "Telephone Information" at IPPhone 6921  active server and inactive server are displayed in right order. But when WAN Link goes down, IP Phone does not come up with the inactive server,

Call-manager-fallback´s  commands where accepted at router, and when "show ephone unregistered" is typed the IP Phone´s mac address appears.

Do I have missed something at Router, talking about License ?

Thanks in advanced

[Nadeem Ahmed]

Hello Gerardo,

Can you please post the config from the router?

Br,
Nadeem 

Please rate all useful post.

[Gerardo Fajardo Perez]

Thank for reporting Nadeem,

Here it is the config.

[Aman Soi]

Hi Gerardo,

Does Active server Inactive Server appear on 6921 even when phone is regsitered to Call Manager?

If yes, are the phones able to communicate with each other?

what is the firmware version of 691 phones?

also, have u referenced SRST in Device pool

regds,

aman

[Gerardo Fajardo Perez]

Hi Aman,

That´s right, Active Server and Inactive Server appear on 6921 even phone is registered to CUCM. Phones are able to communicate each other.

Firmware is SCCP 9.2.1.0, and SRST is referenced in Device Pool, thats why Inactive Server appears on 6921.

regds,

G. Fajardo

[Manish Prasad]

Hi Gerardo,

Do you see any phone logs on the console of SRST router when WAN goes down ? like..

%IPPHONE-6-REGISTER_NEW: ephone-1:SEP2A0C293F8228 IP:10.0.10.9 Socket:2 DeviceType:Phone has registered.

Thanks

Manish

[Gerardo Fajardo Perez]

Hi Manish,

No logs appears on Router when WAN goes down, only if I type "sho ephone unregistered" appears that phone., but it displays no registered.

regards

[Aman Soi]

Hi Gerardo,

what is the CUCM version and 6921 phones are working on which protocol ?

can u share the output of show license detail cme-srst?

regds,

aman

[Gerardo Fajardo Perez]

Hi Aman,

CUCM is 8.6 and 6921 is running skinny.

show license detail cme-srst says : "%Error: No License for cme-srst found - License feature not found"

Here is the problem  even call-manager-fallback was accepted ???

Thanks

[Aman Soi]

Hi Gerardo,

Can u try the command license accept end user agreement and check?

regds,

aman

[Gerardo Fajardo Perez]

Hi Aman,

License agreement was done and it looks the same, do I have to reload the router ?

[Aman Soi]

Hi Gerardo,

please do that.

regds,

aman

[Gerardo Fajardo Perez]

Ok Aman,

Let me take some time to do that because that router is in production, so later will tell you.

Thanks a lot for your support.

Regards,

[Gerardo Fajardo Perez]

Hi Aman,

Reset has been done and looks the same :" No license for cme-srst found - License feature not found "

What do you think ??

Regards,

[Gregory Brunn]

Gerardo,

Do you see

"license accept end user agreement"

now under

license udi pid CISCO2901/K9 sn FTX152680XE
in your running router config?