Solved: Re: Strange Telephony Problem

mightyking · ‎07-30-2018

Hello Experts,

We have DID 819-772-62XX which is translated to 133XXXX. 133XXXX are the extensions range for IP Phones.

The DID is supposed to ring the director's phone which also rings on his secretary's phone (Shared line). If none of them answers the call is forwarded to a CTI Route Point (1336488) which is a trigger in UCCX and sends the call to the available telephonist via a script.

Here's the issue:

According to the above translation, when someone dials 819-772-6200 the call is supposed to ring the extension 1336200 but it goes directly to the CTI Route Point 1336488 without ringing the extension 1336200. It looks like the system sees that none of the users (Director and his secretary) are available and applies the call forward rules defined in the line level. This is happening when both director and the secretary are available.

I went through all partition and CSS but found nothing wrong.

I have looked almost everywhere but don't seem to be able to locate where the issue is.

Any insight would be greatly appreciated.

Thanks,

MK

Anthony Holloway · ‎07-31-2018

There's something odd about your logs. It's like they are either from an older 8.x cluster, as I can only see the SDL traces, there are no SDI traces, or they are simply not complete.

There are no Digit Analysis lines in those traces, and Translator X sees no calls either.

I would normally suggest setting your trace level to detailed, but since you're in such a large environment, I don't feel comfortable making that request.

Also, you mentioned which server the IP Phones are registered to, but which server does the MGCP gateway register primarily to? If that server is different, then they're maybe a problem with that CM node's understanding of the current state of the phones across the cluster. Perhaps going back and restarting RIS on both nodes involved in the call (should they be different).

However, without seeing the issue in the logs, I cannot say for sure. Just guessing at this point.

View solution in original post

Anthony Holloway · ‎07-30-2018

You might be right. It could be that CUCM thinks the phone(s) is/are unregistered for example. What conditions do you have the forwarding set on? I.e., No Answer, Busy, Unregistered, etc.

And what are your settings on both Line Appearances for Max Calls/Busy Trigger? You have to go to each phone separately and click the DN on each phone to see this. This is because it's a per Line Appearance setting.

Lastly, can you schedule a restart of the system as a whole? If not, what about just the non-service impacting Ris Data Collector service?

mightyking · ‎07-30-2018

Hi Anthony,

I restarted the Cisco ris data colector service with no luck.

We have a mega CUCM cluster and rebooting the entire system would be a bit difficult but we will Schedule this action if it is needed.

All lines are set to:

Max Call: 4

Busy Trigger: 2

Call Forward and Call Pickup Settings

	Voice Mail	Destination
Calling Search Space Activation Policy
Forward All	or
Secondary Calling Search Space for Forward All
Forward Busy Internal	or
Forward Busy External	or
Forward No Answer Internal	or
Forward No Answer External	or
Forward No Coverage Internal	or
Forward No Coverage External	or
Forward on CTI Failure	or
Forward Unregistered Internal	or
Forward Unregistered External	or

Anything else?

Thanks,

MK

Abhay Singh Reyal · ‎07-31-2018

What happens when someone calls internally to the number 1336200 ? Do the phones with Shared extensions ring or not ? If the call straight away goes to the CTI Route Point (1336488) then there may be some small mistake in the config.

Also if you could collect CUCM traces and upload it here. Collect if for like 5 mins as it is a mega cluster so 5 mins of traces will be pretty big to upload. Provide below details

######

Calling Number

Called Number

Time of call

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

mightyking · ‎07-31-2018

GM Abhay,

Everything works perfectly well when it's dialed internal.

I will provide you with the trace very shortly.

Just wanted to mention that I restarted the RIS Data Collector service in the Publisher only. Do I need to restart the service in the server where the phone is registered?

Thanks,

MK

mightyking · ‎07-31-2018

Another weird behaviour!!!!

I forward the call no answer, unregistered etc. to my extension but the call still goes to UCCX!!!!!

Will provide the trace shortly.

Thanks,

MK

Anthony Holloway · ‎07-31-2018

So that seems like a translation is happening for PSTN inbound.

What does it look like if you compare a Dialed Number Analysis from an internal phone and from your PSTN ingress point?

mightyking · ‎07-31-2018

This DNA output is when I use an internal phone and dial 98197726200.
Results Summary
Calling Party Information
Calling Party = 5142828000
Partition = TIP_LQ-500_PT
Device CSS = LQ-500_NCOS6
Line CSS = LQ-500_NCOS6
AAR Group Name =
AAR CSS =
Dialed Digits = 98197726200
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 9.@
Partition = 500_INT_PT
Time Schedule =
Called Party Number = 8197726200
Time Zone = America/Toronto
End Device = RL_500-PSTN
Call Classification = OffNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Route Pattern :Pattern= 9.@
Positional Match List = 819:772:6200
DialPlan = North American Numbering Plan
Route Filter
Filter Name =
Filter Clause =
Require Forced Authorization Code = No
Authorization Level = 0
Require Client Matter Code = No
Call Classification = OffNet
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 98197726200
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask = 5142828000
Prefix =
CallingLineId Presentation = Default
CallingName Presentation = Default
Calling Party Number = 5142828000
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask =
Discard Digits Instruction = PreDot
Prefix =
Called Number = 8197726200
Route List :Route List Name= RL_500-PSTN
RouteGroup :RouteGroup Name= RG_500-PSTN-882040
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 98197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 98197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-1@LQ500-R24V.XXXX.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = OffNet
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_500-PSTN-882039
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 98197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 98197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQ500-R24V.XXXX.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = OffNet
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_500-PSTN-880739
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 98197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 98197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQ500-R22V.XXXX.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = OffNet
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_500-PSTN-880738
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 98197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 98197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQ500-R21V.XXXX.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_500-PSTN-874413
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 98197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 98197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU1/DS1-1@LQ500-R22V.XXXX.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = OffNet
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
Alternate Matches
Note: Information Not Available

DNA output is when I use an internal phone and dial 1336200.

Results Summary
Calling Party Information
Calling Party = 1208528
Partition = TIP_LQ-500_PT
Device CSS = LQ-500_NCOS6
Line CSS = LQ-500_NCOS6
AAR Group Name =
AAR CSS =
Dialed Digits = 1336200
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 1336200
Partition = TIP_SCQ-CasHull_PT
Time Schedule =
Called Party Number = 1336200
Time Zone = America/Toronto
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Directory Number :DN= 1336200
Partition = TIP_SCQ-CasHull_PT
TypeCFACSSPolicy = Use System Default
Call Classification = Unknown
Forwarding Information
Forward All : DN = VoiceMail = No CSS = CasHull_NCOS2
Forward Busy
Internal : DN = 6488 VoiceMail = No CSS = CasHull_NCOS2
External : DN = 6488 VoiceMail = No CSS = CasHull_NCOS2
Forward No Answer
Internal : DN = 6488 VoiceMail = No CSS = CasHull_NCOS2
External : DN = 6488 VoiceMail = No CSS = CasHull_NCOS2
Forward No Coverage
Internal : DN = VoiceMail = No CSS = CasHull_NCOS2
External : DN = VoiceMail = No CSS = CasHull_NCOS2
Forward Unregistered
Internal : DN = 6488 VoiceMail = No CSS = CasHull_NCOS2
External : DN = 6488 VoiceMail = No CSS = CasHull_NCOS2
CFDF : DN = VoiceMail = No CSS = CasHull_NCOS2
Pickup Group Number =
Device :Type= Cisco 7925
Device Status = Registered
Device Name = SEP78DA6EF5AE9F
Ignore Presentation Indicators = Disabled
Logged Into Hunt Groups = Enabled
Alerting Name = Alain Miroux
Dual Mode = Disabled
Do Not Disturb(DND)
DND Status = Disabled
DND Option =
DND Incoming Call Alert =
Automated Alternate Routing (AAR)
AAR Group Name =
AAR Calling Search Space =
AAR VoiceMail Status = Disabled
AAR Destination Mask =
AAR Prefix Digits =
Device :Type= Cisco 7962
Device Status = Registered
Device Name = SEPC07BBCA1CA46
Ignore Presentation Indicators = Disabled
Logged Into Hunt Groups = Enabled
Alerting Name = Alain Miroux
Dual Mode = Disabled
Do Not Disturb(DND)
DND Status = Disabled
DND Option =
DND Incoming Call Alert =
Automated Alternate Routing (AAR)
AAR Group Name =
AAR Calling Search Space =
AAR VoiceMail Status = Disabled
AAR Destination Mask =
AAR Prefix Digits =
Device :Type= Cisco 7942
Device Status = Registered
Device Name = SEP5CA48A64A0BB
Ignore Presentation Indicators = Disabled
Logged Into Hunt Groups = Enabled
Alerting Name = Alain Miroux
Dual Mode = Disabled
Do Not Disturb(DND)
DND Status = Disabled
DND Option =
DND Incoming Call Alert =
Automated Alternate Routing (AAR)
AAR Group Name =
AAR Calling Search Space =
AAR VoiceMail Status = Disabled
AAR Destination Mask =
AAR Prefix Digits =
Alternate Matches
Note: Information Not Available

DNA output from PSTN ingress point when I use an internal phone (1208528) and dial 98197726200.

Thanks,

MK

Results Summary
Calling Party Information
Calling Party = 8197722100
Partition =
Device CSS = VG-LQHUL_CSS
Line CSS =
AAR Group Name =
AAR CSS =
Dialed Digits = 918197726200
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 9.1819XXXXXXX
Partition = CasHull_QC_PT
Time Schedule =
Called Party Number = 18197726200
Time Zone = America/Toronto
End Device = RL_SCQ-CASHULL-PSTN
Call Classification = OffNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Route Pattern :Pattern= 9.1819XXXXXXX
Positional Match List = 18197726200
DialPlan =
Route Filter
Filter Name =
Filter Clause =
Require Forced Authorization Code = No
Authorization Level = 0
Require Client Matter Code = No
Call Classification =
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = YES
Calling Party Mask = 8197722100
Prefix =
CallingLineId Presentation = Restricted
CallingName Presentation = Restricted
Calling Party Number = 8197722100
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask =
Discard Digits Instruction = PreDot
Prefix =
Called Number = 18197726200
Route List :Route List Name= RL_SCQ-CASHULL-PSTN
RouteGroup :RouteGroup Name= RG_CASHULL-PSTN-880743
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 918197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-1@LQHUL-R21V.XXXX.com
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_CASHULL-PSTN-887720
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 918197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQHUL-R23V.XXXX.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = OffNet
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_CASHULL-PSTN-887785
PreTransform Calling Party Number = 1208528
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 1208528
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 918197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQHUL-R21V.XXXX.com
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLinePresentation = Allowed
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
Alternate Matches
Partition :Name= CasHull_NA_PT
Pattern
Pattern = 9.1[2-9]XX[2-9]XXXXXX
Pattern Type = Enterprise
Call Classification = OffNet
CallManager Device Type = AccessDevice
PatternPrecedenceLevel = PlDefault
PatternRouteClass = RouteClassDefault
Partition :Name= CasHull_INT_PT
Pattern
Pattern = 9.@
Pattern = (9)(1)([2-9][0-9][02-9])([2-9][0-9][0-9])([0-9][0-9][0-9][0-9])
Tags List = ACCESS-CODE:LONG-DISTANCE-DIRECT-DIAL:AREA-CODE:OFFICE-CODE:SUBSCRIBER
Pattern Type = National
Call Classification = OffNet
CallManager Device Type = AccessDevice
PatternPrecedenceLevel = PlDefault
PatternRouteClass = RouteClassDefault

mightyking · ‎07-31-2018

Please find attached the trace file.

The phone is registered to SCCMHUL10P server.

Calling number : 514-602-7093

Called Number : 18197726200

Time: BTW 10:22 and 10:27

Thanks,

MK

Anthony Holloway · ‎07-31-2018

There's something odd about your logs. It's like they are either from an older 8.x cluster, as I can only see the SDL traces, there are no SDI traces, or they are simply not complete.

There are no Digit Analysis lines in those traces, and Translator X sees no calls either.

I would normally suggest setting your trace level to detailed, but since you're in such a large environment, I don't feel comfortable making that request.

Also, you mentioned which server the IP Phones are registered to, but which server does the MGCP gateway register primarily to? If that server is different, then they're maybe a problem with that CM node's understanding of the current state of the phones across the cluster. Perhaps going back and restarting RIS on both nodes involved in the call (should they be different).

However, without seeing the issue in the logs, I cannot say for sure. Just guessing at this point.

Anthony Holloway · ‎07-31-2018

Upon first glance, I noticed three things.

1) You have a third phone which the DN exists on:

Device :Type= Cisco 7925

I don't think you mentioned that. So, is that for your testing, or production use?

2) I didn't see the DNA from the PSTN devices perspective. It looks like you always performed it from a phone's point of view.

3) You are dialing it from an internal phone, but with two different dialing habits: PSTN dialing which looks to be hairpinning off your PSTN provider, and on-net. When most people ask if you are calling from internal or external, they do not imply that an internal phone hairpinning off the PSTN is internal. That would also be external, because from the perspective of CUCM, that is an inbound PSTN call.

So, which scenarios are working and which scenarios are failing? I'm not quite clear on that at this point.

mightyking · ‎07-31-2018

1336200 is shared on 3 different phones. One of the phones is a 7925.

Here's the output of the DNA from the PSTN gateway. I used my cell phone (514-602-7093) and dialed 819-722-6200. Is this a valid séanario for you?

Results Summary
Calling Party Information
Calling Party = 8197906444
Partition =
Device CSS = Hilton_NCOS2
Line CSS =
AAR Group Name =
AAR CSS =
Dialed Digits = 918197726200
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 9.@
Partition = Hilton_INT_PT
Time Schedule =
Called Party Number = 18197726200
Time Zone = America/Toronto
End Device = RL_SCQ-CASHULL-PSTN
Call Classification = OffNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Route Pattern :Pattern= 9.@
Positional Match List = 1:819:772:6200
DialPlan = North American Numbering Plan
Route Filter
Filter Name =
Filter Clause =
Require Forced Authorization Code = No
Authorization Level = 0
Require Client Matter Code = No
Call Classification = OffNet
PreTransform Calling Party Number = 5146027093
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = YES
Calling Party Mask = 8197906444
Prefix =
CallingLineId Presentation = Default
CallingName Presentation = Default
Calling Party Number = 8197906444
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask =
Discard Digits Instruction = PreDot
Prefix =
Called Number = 18197726200
Route List :Route List Name= RL_SCQ-CASHULL-PSTN
RouteGroup :RouteGroup Name= RG_CASHULL-PSTN-880743
PreTransform Calling Party Number = 5146027093
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 5146027093
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 918197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-1@LQHUL-R21V.loto-quebec.com
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_CASHULL-PSTN-887720
PreTransform Calling Party Number = 5146027093
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 5146027093
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 918197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQHUL-R23V.loto-quebec.com
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = OffNet
Calling Party Selection = Originator
CallingLinePresentation = Default
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
RouteGroup :RouteGroup Name= RG_CASHULL-PSTN-887785
PreTransform Calling Party Number = 5146027093
PreTransform Called Party Number = 918197726200
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 5146027093
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 918197726200
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@LQHUL-R21V.loto-quebec.com
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLinePresentation = Allowed
ConnectedLinePresentation = Default
Number Of Strip Digits = 0
CallerID DN =
Alternate Matches

Anthony Holloway · ‎07-31-2018

No, that DNA result is not valid.

Again, it looks like you are showing DNA from the wrong direction. Unless I'm missunderstanding your call flow, the end result of the DNA should be the DN ending in 6200, not a Route Pattern/Route List/Route Group/Gateway.

In DNA, what menu option are you selecting to run this analysis? You should be selecting Analysis > Gateways, and then selection your gateway.

mightyking · ‎07-31-2018

Hi Anthony,

The problem has been resolved.

The Gateway (MGCP) was registered with the CUCM Pub which is the secondary backup which is in a different site. I reset the mgcp protocol by excuting no mgcp then mgcp to force the GW to register with the primary diffined as the first call agent.

Also I restared the Cisco RIS Data Collector service in both CUCM.

To be honest with you, I don't know resting mgcp or restarting the RIS services resolved the issue but the credit for both intervention goes to you. Thank you for taking the time and helping me with this issue.

Regards,

MK

Anthony Holloway · ‎07-31-2018

Oh sweet! I'm happy to hear it. Strange how the system ended up in that configuration/state in the first place, but at least you figured it out. 1 point for "team reboot"