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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Suddenly all calls from all ports drops after almost 01:30

Hi,

 

I have a CUCME v8.6 and suddenly since a couple of days all the calls are dropping after around 1 minute and 30seconds.

I don't know why this happen.

Any suggestions?

 

P.S.: I have rebooted once.

 

Warm regards

/EV

-- Regards Edson Vuma
5 REPLIES 5
Rising star

is it happening for internal

is it happening for internal calls? external calls? or both?

//Suresh Please rate all the useful posts.
Beginner

Hi, Suresh.Thanks for your

Hi, Suresh.

Thanks for your reply.

 

It happens for externally calls.

 

But everything was working just fine.

 

Warm regards

/EV

-- Regards Edson Vuma
Rising star

what is the connection to

what is the connection to Provider? PRI or SIP?

 

can you collect the below debugs pls?

 

 - debug voice ccapi inout

- debug isdn q931 or debug ccsip message?

 

 

//Suresh Please rate all the useful posts.
Highlighted
Beginner

Hi, The connection is PRI

Hi,

 

The connection is PRI (for local and internacional calls).

We have also a GSM Modem which we use for mobile phones only.

And the drops of the calls happens on both ports.

Find attached the debugs asked.

 

P.S.: I didnt get any messages with the "ccsip message" debug.

 

Warm regards

/EV

-- Regards Edson Vuma
Advocate

Do not see the calls getting

Do not see the calls getting disconnected in the debugs. Please attach complete logs.

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