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scott.smail
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Supervisor Desktop - No Teams Listed

Sirs,

I have added a user with Supervisor, Agent, and reporting capabilities.  I have set her as the Primary Supervisor & she is also set as an available resource for her specific team.  However, when she logs into the supervisor client the drop down list for team selection is blank.  I saw another post which mentioned restarting the desktop service.  I haven't tried that because i'm not sure how/what that would affect for other users.  Does that only affect people with the supervisor desktop or agent desktops as well?  Any help will be appreciated.

We are running System version: 8.0.2.11004-12

Scott

1 REPLY 1

It will affect all users. The 8.0 build of CCX is extremely buggy. I strongly suggest you begin planning an upgrade to 8.5(1)SU3 or SU4 when it ships.

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