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Sue Fallon
Beginner

Support Desk Role in CUCM

Hi all,

I have set up a role which contains a set of rights I would like our support desk to have.

So far all is working well and it is doing what I want it to do - BUT (there is always a but!), I would like the support desk to have rights to add the following roles to user accounts:

Standard CCM End Users

and

Standard CCMUsers Administration

The problem is, if I give them rights to the End User Configuration to allow them to add these roles, they also have the rights to allocate their own accounts "admin" privileges which I don't what them to have.

How do I get round this??

Thanks

Sue

3 REPLIES 3
Rob Huffman
Hall of Fame Community Legend

Hi Sue,

What CUCM version are you running?

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

System version: 8.6.2.22900-9

Rob Huffman
Hall of Fame Community Legend

Hi Sue,

Sorry for the delay here....but I wanted to double check

what I thought I knew

At first I thought it was a bug

CCM Standard Admin User able to elevate permission settings

CSCtw88054

But I think this may actually be working as designed (as twisted as that is!)

https://supportforums.cisco.com/message/3552660#3552660

I would open A TAC just to be sure.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

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