01-23-2013 12:40 PM - edited 03-16-2019 03:20 PM
Hi Everyone,
Hopefully someone can help me out....I am having issues getting a System Call Handler I have set up in Cisco Unity to switch over to the after hours call handler. The day Call Handler that is setup works fine, but after 6 pm it does not switch over to the night Call Handler that is setup with Caller Inputs for users. I am using Cisco Unity Connection version: 8.0.2.40000-12. Any help is appreciated
Thanks,
Monica E.
"Be like a duck. Calm on the surface, but always paddling like the dickens underneath." -- actor Michael Caine
01-23-2013 01:06 PM
How is it configured? The way you want to set it up is:
create a schedule
assign the schedule to the business hours call handler
enable closed greeting on the business hours call handler and have it setup to go to after-hours call handler
the after-hours call handler should not have any extension and should be using the "All hours" schedule.
That's all.
HTH,
Chris
01-23-2013 02:03 PM
Hi Chris,
Thank you for the help. I had the day Call Handler set up with the business hours, and the night call handler set to "All Hours". I will go ahead and remove any extension that might have been setup on the after hours call handler.
Thanks again,
Monica E.
"Be like a duck. Calm on the surface, but always paddling like the dickens underneath." -- actor Michael Caine
01-23-2013 02:11 PM
Monica,
Having the extension on the call handler is not the reason it is not working, make sure the business-hours call handler has closed greeting checked (enabled) and pointing to the after-hours call handler.
HTH, please rate all useful posts!
Chris
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