I'm looking for someone with expertise on .tcl scripts to see if you can help me solve a problem/customer request. They have calls coming into a CME v8.6 system where the calls are handed to the app-b-acd-aa-18.104.22.168.tcl and app-b-acd-22.214.171.124.tcl scripts respectively. The hunt group associated with this queueing solution contain 20 extensions.
What we're wanting to be able to do is to keep the call in the queue presenting the hold music to the caller, and not having them hear the ringing that's typical of the first presentation of the call to the hunt group.
I am NOT a scripting nor programming guru, and have NO idea where to look inside the scripts to see if this funcationality can be changed/added. Does anyone have some time to help me out?
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...