I have been using TCL script since 4-5 years now.
The script is its-CISCO.220.127.116.11.tcl which used to work fine on the 2900 series router.
I used this script on 4000 series router and the script is not working as it used to work on the 2900 router.
There are two issues happening:
a. Whenever somebody calls in and dials an extension the call goes to the extension and when the call is not answered by the extension the call should get dropped instead script sends the call on to the operator extension.
b. Another worst case is happening when the extension rings for an extended period of time and the caller drops the call the FXO port goes ON-HOOK and after 15-20 secs the script automatically generates a call to the operator extension when the call is answered it just give busy tone.
What is the expected behaviour is, the Call should transfer to the operator only when "Zero" is dialled and it should not go to the operator in any of the above scenario.
Need help to resolve this.
Solved! Go to Solution.
You can use script -> app-b-acd-aa-18.104.22.168 and it will work as per your needs.
It will play a simple welcome and option prompt and you can configure 2 to 3 hunts on CME if you want.
Do share your experience with us. Thanks