TCL script not working as expected

[mohd abdul malik]

Hey experts,

I have been using TCL script since 4-5 years now.

The script is its-CISCO.2.0.1.0.tcl which used to work fine on the 2900 series router.

I used this script on 4000 series router and the script is not working as it used to work on the 2900 router.

There are two issues happening:

a. Whenever somebody calls in and dials an extension the call goes to the extension and when the call is not answered by the extension the call should get dropped instead script sends the call on to the operator extension.

b. Another worst case is happening when the extension rings for an extended period of time and the caller drops the call the FXO port goes ON-HOOK and after 15-20 secs the script automatically generates a call to the operator extension when the call is answered it just give busy tone.

What is the expected behaviour is, the Call should transfer to the operator only when "Zero" is dialled and it should not go to the operator in any of the above scenario.

Need help to resolve this.

Thanks.

[R0g22]

Where did you get the script from ? What is it being used for ?

[mohd abdul malik]

Hi Nipun,

Thanks for your reply.
I got all those scripts 2.0.1, 2.0.3 and app-b-acd-aa-3.0.0.5 all from
Cisco Tac.
Only thing is 2.0.1 script used to work fine on the 2900 series routers but
not working in similar fashion on the 4000 series routers.
If you can provide any script that just plays the greeting and transfers to
the dialed extension or goes to operator on pressing zero it resolves my
issue.
Thanks.

[R0g22]

Share your B-ACD config here. Use the 3.X file to test. Get the following logs -

debug voice ccapi inout
debug voip app tcl
debug voip app erro
debug voip app calls

[mohd abdul malik]

The issue with 3.0 is that the customer does not wants to ask first dial 1
to dial an extension. He wants it to keep simple and the greeting will be
like welcome to xyz co. Please dial the required extension or zero for
operator.
Thanks.

[harmohit.singh]

You can use script -> app-b-acd-aa-3.0.0.6 and it will work as per your needs.

It will play a simple welcome and option prompt and you can configure 2 to 3 hunts on CME if you want.

Do share your experience with us. Thanks

[mohd abdul malik · Accepted solution]

I used that as well but it did not help as the call would come in and you
dial an extension if the extension does not answer then the call goes to
the operator and if the call is not answered and disconnected by the caller
the call keeps on ringing without disconnecting. It will only disconnect if
you lift up the handset where you can hear a busy tone. Eventually not
finding a solution to this abnormal behaviour we had to go for the Nim-CUE
module which resolved the whole issue.