Solved: TCL script on CME not working! - Page 2

Abayomi Smith · ‎12-04-2014

Hi all,

I would greatly appreciate any help on this issue I'm having setting up AA on CME.

my setup is as follows;

PSTN caller>>>>>>>>SIP Gateway>>>>>>>>>CME (AA Script answers call and caller is placed in a queue N>B there are two different AA's for two different teams)

I have setup the AA as follows;

service aa_VIP flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param handoff-string aa_VIP
param max-time-call-retry 60
paramspace english location flash:
param service-name queue
param aa-pilot 2798282
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 1
param call-retry-timer 15
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 15
paramspace english language en
paramspace english index 0
paramspace english location flash
param aa-hunt1 1998
param queue-manager-debugs 1
param aa-hunt2 1999
param number-of-hunt-grps 2
!
service aa_CS flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param service-name queue
param aa-pilot 2798283
param welcome-prompt _bacd_welcome.au
paramspace english location flash:
param number-of-hunt-grps 1
param call-retry-timer 15
param handoff-string aa_CS
param max-time-call-retry 60

dial-peer voice 7836 voip
description **Autoattendant AA**
service aa_vip
destination-pattern 2798282
session protocol sipv2
session target sip-server
incoming called-number 2798282
dtmf-relay rtp-nte
codec g711alaw
no vad
!
dial-peer voice 7837 voip
description **Autoattendant AA**
service aa_cs
destination-pattern 2798283
session protocol sipv2
session target sip-server
incoming called-number 2798283
dtmf-relay rtp-nte
codec g711alaw
no vad

ephone-hunt 1 longest-idle
pilot 1988
list 63, 67, 38
timeout 10, 10, 10
!
!
ephone-hunt 2 longest-idle
pilot 1999
list 71, 72, 74, 75, 76
timeout 10, 10, 10, 10, 10

However this is not working.

When I run a debug voip application script, I get nothing. Also a debug voip application media state does not provide any output.

To be honest I am yet to see an example of TCL configuration using a SIP dial-peer in all the examples I have seen.

Also I would like to know if it is possible to have two separate queues for two AA's.

Many thanks in advance.

Regards,

Y.

Carlo Poggiarelli · ‎12-05-2014

Hi.

That's we usually ask you to post your real config :)

Can you please post the output of a show flash?

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Abayomi Smith · ‎12-05-2014

Thanks Carlo,

Please find below;

sh flash
-#- --length-- -----date/time------ path
1     68770320 Dec 7 2011 20:08:28 +01:00 c3900e-universalk9-mz.SPA.151-4.M2.bin
2         2903 Oct 29 2011 22:10:14 +02:00 cpconfig-39xx.cfg
3            0 Dec 5 2011 22:04:34 +01:00 Phones
4            0 Dec 5 2011 22:04:40 +01:00 Phones/7935
5      1988294 Dec 5 2011 22:06:48 +01:00 Phones/7935/P00503010800.bin
6            0 Dec 5 2011 22:05:04 +01:00 Phones/7941_7961
7      2911906 Dec 5 2011 22:07:28 +01:00 Phones/7941_7961/apps41.9-1-1TH1-16.sbn
8       517968 Dec 5 2011 22:07:30 +01:00 Phones/7941_7961/cnu41.9-1-1TH1-16.sbn
9      2189038 Dec 5 2011 22:07:36 +01:00 Phones/7941_7961/cvm41sccp.9-1-1TH1-16.sbn
10      541453 Dec 5 2011 22:07:38 +01:00 Phones/7941_7961/dsp41.9-1-1TH1-16.sbn
11     1629575 Dec 5 2011 22:07:42 +01:00 Phones/7941_7961/jar41sccp.9-1-1TH1-16.sbn
12         660 Dec 5 2011 22:07:44 +01:00 Phones/7941_7961/SCCP41.9-1-1SR1S.loads
13         660 Dec 5 2011 22:07:44 +01:00 Phones/7941_7961/term41.default.loads
14         660 Dec 5 2011 22:07:44 +01:00 Phones/7941_7961/term61.default.loads
15           0 Dec 5 2011 22:05:24 +01:00 Phones/7942_7962
16     4401879 Dec 5 2011 22:08:20 +01:00 Phones/7942_7962/apps42.9-1-1TH1-16.sbn
17      542855 Dec 5 2011 22:08:22 +01:00 Phones/7942_7962/cnu42.9-1-1TH1-16.sbn
18     2188195 Dec 5 2011 22:08:28 +01:00 Phones/7942_7962/cvm42sccp.9-1-1TH1-16.sbn
19      344239 Dec 5 2011 22:08:30 +01:00 Phones/7942_7962/dsp42.9-1-1TH1-16.sbn
20     1759627 Dec 5 2011 22:08:34 +01:00 Phones/7942_7962/jar42sccp.9-1-1TH1-16.sbn
21         680 Dec 5 2011 22:08:36 +01:00 Phones/7942_7962/SCCP42.9-1-1SR1S.loads
22         680 Dec 5 2011 22:08:36 +01:00 Phones/7942_7962/term42.default.loads
23         680 Dec 5 2011 22:08:36 +01:00 Phones/7942_7962/term62.default.loads
24           0 Dec 5 2011 22:05:42 +01:00 Phones/7931
25     2911906 Dec 5 2011 22:09:14 +01:00 Phones/7931/apps31.9-1-1TH1-16.sbn
26      521480 Dec 5 2011 22:09:16 +01:00 Phones/7931/cnu31.9-1-1TH1-16.sbn
27     2189492 Dec 5 2011 22:09:22 +01:00 Phones/7931/cvm31sccp.9-1-1TH1-16.sbn
28      344239 Dec 5 2011 22:09:22 +01:00 Phones/7931/dsp31.9-1-1TH1-16.sbn
29     1617259 Dec 5 2011 22:09:26 +01:00 Phones/7931/jar31sccp.9-1-1TH1-16.sbn
30         661 Dec 5 2011 22:09:28 +01:00 Phones/7931/SCCP31.9-1-1SR1S.loads
31         661 Dec 5 2011 22:09:28 +01:00 Phones/7931/term31.default.loads
32           0 Dec 5 2011 22:06:08 +01:00 Phones/Ringtones
33        8160 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/Analog1.raw
34        8160 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/Analog2.raw
35        5280 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/AreYouThere.raw
36        5040 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/AreYouThereF.raw
37        8160 Dec 5 2011 22:09:56 +01:00 Phones/Ringtones/Bass.raw
38       12240 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/CallBack.raw
39       16040 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/Chime.raw
40        8160 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/Classic1.raw
41       16080 Dec 5 2011 22:09:58 +01:00 Phones/Ringtones/Classic2.raw
42       10800 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/ClockShop.raw
43        2823 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/DistinctiveRingList.xml
44        9600 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/Drums1.raw
45       13440 Dec 5 2011 22:10:00 +01:00 Phones/Ringtones/Drums2.raw
46       15840 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/FilmScore.raw
47       16080 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/HarpSynth.raw
48        8160 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/Jamaica.raw
49       16080 Dec 5 2011 22:10:02 +01:00 Phones/Ringtones/KotoEffect.raw
50       12720 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/MusicBox.raw
51        8160 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Piano1.raw
52       15360 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Piano2.raw
53        9360 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Pop.raw
54        7200 Dec 5 2011 22:10:04 +01:00 Phones/Ringtones/Pulse1.raw
55        4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring1.raw
56        4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring2.raw
57        4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring3.raw
58        4000 Dec 5 2011 22:10:06 +01:00 Phones/Ringtones/Ring4.raw
59        4000 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Ring5.raw
60        4000 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Ring6.raw
61        4000 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Ring7.raw
62         495 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/RingList.xml
63       10800 Dec 5 2011 22:10:08 +01:00 Phones/Ringtones/Sax1.raw
64       14160 Dec 5 2011 22:10:10 +01:00 Phones/Ringtones/Sax2.raw
65       16080 Dec 5 2011 22:10:10 +01:00 Phones/Ringtones/Vibe.raw
66           0 Dec 5 2011 22:11:40 +01:00 Phones/MLPP
67           0 Dec 5 2011 22:11:50 +01:00 Phones/MLPP/cucme-mlpp
68        1755 Dec 5 2011 22:11:50 +01:00 Phones/MLPP/cucme-mlpp/cucme-mlpp-readme.txt
69           0 Dec 5 2011 22:11:50 +01:00 Phones/MLPP/cucme-mlpp/G729
70        8532 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/ATQA.wav
71        9052 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/BNEA.wav
72        7612 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/BPA.wav
73       10872 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/ICA.wav
74        8062 Dec 5 2011 22:11:52 +01:00 Phones/MLPP/cucme-mlpp/G729/PALA.wav
75        9312 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G729/UPA.wav
76        9282 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G729/VCA.wav
77           0 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G711AU
78       68980 Dec 5 2011 22:11:54 +01:00 Phones/MLPP/cucme-mlpp/G711AU/ATQA.au
79       73090 Dec 5 2011 22:11:56 +01:00 Phones/MLPP/cucme-mlpp/G711AU/BNEA.au
80       61550 Dec 5 2011 22:11:56 +01:00 Phones/MLPP/cucme-mlpp/G711AU/BPA.au
81       87706 Dec 5 2011 22:11:56 +01:00 Phones/MLPP/cucme-mlpp/G711AU/ICA.au
82       65165 Dec 5 2011 22:11:58 +01:00 Phones/MLPP/cucme-mlpp/G711AU/PALA.au
83       75199 Dec 5 2011 22:11:58 +01:00 Phones/MLPP/cucme-mlpp/G711AU/UPA.au
84       74976 Dec 5 2011 22:11:58 +01:00 Phones/MLPP/cucme-mlpp/G711AU/VCA.au
85           0 Dec 5 2011 22:12:42 +01:00 Phones/7945_7965
86     4401879 Dec 5 2011 22:13:08 +01:00 Phones/7945_7965/apps45.9-1-1TH1-16.sbn
87      542973 Dec 5 2011 22:13:10 +01:00 Phones/7945_7965/cnu45.9-1-1TH1-16.sbn
88     2190823 Dec 5 2011 22:13:16 +01:00 Phones/7945_7965/cvm45sccp.9-1-1TH1-16.sbn
89      344239 Dec 5 2011 22:13:18 +01:00 Phones/7945_7965/dsp45.9-1-1TH1-16.sbn
90     1886311 Dec 5 2011 22:13:22 +01:00 Phones/7945_7965/jar45sccp.9-1-1TH1-16.sbn
91         660 Dec 5 2011 22:13:24 +01:00 Phones/7945_7965/SCCP45.9-1-1SR1S.loads
92         660 Dec 5 2011 22:13:24 +01:00 Phones/7945_7965/term45.default.loads
93         660 Dec 5 2011 22:13:24 +01:00 Phones/7945_7965/term65.default.loads
94        1038 Oct 29 2011 22:10:40 +02:00 home.shtml
95      122880 Oct 29 2011 22:10:48 +02:00 home.tar
96     3000320 Dec 5 2011 22:37:08 +01:00 cpexpress.tar
97           0 Dec 5 2011 22:56:58 +01:00 cpexpress
98       29703 Dec 5 2011 22:56:58 +01:00 cpexpress/es_splash.jpg
99        1239 Dec 5 2011 22:56:58 +01:00 cpexpress/loading.gif
100      13690 Dec 5 2011 22:56:58 +01:00 cpexpress/runAPP.shtml
101        829 Dec 5 2011 22:56:58 +01:00 cpexpress/localized_msgs6.js
102        703 Dec 5 2011 22:57:00 +01:00 cpexpress/localized_msgs3.js
103        430 Dec 5 2011 22:57:00 +01:00 cpexpress/localized_msgs1.js
104         86 Dec 5 2011 22:57:00 +01:00 cpexpress/blank.html
105       1690 Dec 5 2011 22:57:00 +01:00 cpexpress/appsupport.js
106       6958 Dec 5 2011 22:57:00 +01:00 cpexpress/common.js
107         43 Dec 5 2011 22:57:02 +01:00 cpexpress/blank.gif
108       2534 Dec 5 2011 22:57:02 +01:00 cpexpress/launcher.html
109       7883 Dec 5 2011 22:57:02 +01:00 cpexpress/home_ui.html
110         43 Dec 5 2011 22:57:02 +01:00 cpexpress/spacer.gif
111        763 Dec 5 2011 22:57:02 +01:00 cpexpress/Cisco_logo.gif
112       1794 Dec 5 2011 22:57:04 +01:00 cpexpress/launchTask.html
113       1932 Dec 5 2011 22:57:04 +01:00 cpexpress/moreinfo.html
114       8539 Dec 5 2011 22:57:04 +01:00 cpexpress/myhome_ui.html
115       2033 Dec 5 2011 22:57:04 +01:00 cpexpress/localized_msgs_popup.js
116        712 Dec 5 2011 22:57:04 +01:00 cpexpress/cisco-logo-clear.gif
117        990 Dec 5 2011 22:57:06 +01:00 cpexpress/error.html
118       1680 Dec 5 2011 22:57:06 +01:00 cpexpress/version.txt
119    2785461 Dec 5 2011 22:57:12 +01:00 cpexpress/cpexpress.sgz
120          0 Dec 5 2011 22:57:12 +01:00 cpexpress/com
121          0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco
122          0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm
123          0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm/util
124          0 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm/util/sgz
125        703 Dec 5 2011 22:57:12 +01:00 cpexpress/com/cisco/nm/util/sgz/Loader.class
126      41780 Dec 5 2011 22:57:14 +01:00 cpexpress/ieloader.cab
127      62843 Dec 5 2011 22:57:14 +01:00 cpexpress/jploader.jar
128          0 Jan 16 2012 19:22:54 +01:00 ARCHIVED-CONFIG
129      19989 May 4 2014 16:22:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_May--4-14-22-29.428-435
130      19989 May 6 2014 16:24:04 +02:00 ARCHIVED-CONFIG/capelin-01-archived_May--6-14-24-05.782-436
131      17499 Jun 27 2014 14:03:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-12-03-28.263-0
132      19989 Apr 10 2014 15:55:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-10-13-55-03.719-423
133      19989 Apr 12 2014 15:58:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-12-13-58-02.445-424
134      19989 Apr 14 2014 16:00:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-14-14-00-43.549-425
135      19989 Apr 16 2014 16:02:08 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-16-14-02-09.511-426
136      19989 Apr 18 2014 16:03:30 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-18-14-03-29.873-427
137      19989 Apr 20 2014 16:05:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-20-14-05-42.789-428
138      19989 Apr 22 2014 16:09:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-22-14-09-02.761-429
139      19989 Apr 24 2014 16:11:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-24-14-11-22.611-430
140      19989 Apr 26 2014 16:14:04 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-26-14-14-04.029-431
141      19989 Apr 28 2014 16:15:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-28-14-15-29.797-432
142      19989 Apr 30 2014 16:17:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Apr-30-14-17-41.443-433
143      19989 May 2 2014 16:20:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_May--2-14-20-41.984-434
144      17499 Jun 27 2014 14:50:52 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-12-50-52.307-0
145      17457 Jun 27 2014 14:58:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-12-58-06.233-0
146      16339 Jun 27 2014 15:01:34 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-13-01-35.351-1
147      16342 Jun 27 2014 15:10:10 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-13-10-10.305-2
148      16344 Jun 27 2014 16:46:56 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jun-27-14-46-57.113-3
149      10242 Jul 7 2014 16:10:58 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-10-58.964-30
150      10242 Jul 7 2014 16:12:16 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-12-17.140-31
151      11258 Aug 6 2014 17:56:24 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--6-15-56-24.443-0
152      10281 Jul 1 2014 17:58:36 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--1-15-58-35.898-18
153      10124 Jul 2 2014 13:47:44 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--2-11-47-45.369-19
154      10124 Jul 2 2014 13:49:34 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--2-11-49-34.045-20
155      10140 Jul 2 2014 17:39:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--2-15-39-41.334-21
156      10140 Jul 3 2014 10:33:38 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--3-08-33-38.032-22
157      11434 Jul 3 2014 10:41:54 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--3-08-41-54.512-23
158      10115 Jul 3 2014 17:12:20 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--3-15-12-20.004-24
159      11409 Jul 5 2014 10:42:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--5-08-42-06.910-25
160      11409 Jul 7 2014 10:43:52 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-08-43-51.998-26
161      10115 Jul 7 2014 12:52:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-10-52-27.867-27
162      10235 Jul 7 2014 16:02:18 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-02-19.408-28
163      10252 Jul 7 2014 16:08:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Jul--7-14-08-22.928-29
164      10139 Aug 7 2014 17:47:00 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--7-15-46-59.876-1
165      10194 Aug 7 2014 17:57:36 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--7-15-57-35.614-2
166      10115 Aug 8 2014 11:48:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-09-48-28.553-3
167      10219 Aug 8 2014 12:30:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-10-30-41.357-4
168      10307 Aug 8 2014 14:04:26 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-12-04-26.615-5
169      10571 Aug 8 2014 14:43:16 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-12-43-17.148-6
170      10566 Aug 8 2014 15:59:28 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-13-59-28.798-7
171      10556 Aug 8 2014 16:03:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-14-03-05.672-8
172      10623 Aug 8 2014 16:58:46 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-14-58-47.388-9
173      10560 Aug 8 2014 16:59:38 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-14-59-38.352-10
174      10580 Aug 8 2014 17:00:24 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-15-00-23.656-11
175      11874 Aug 8 2014 17:58:18 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--8-15-58-17.882-12
176      11590 Aug 9 2014 14:35:32 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug--9-12-35-31.979-0
177      10467 Aug 11 2014 12:27:10 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-10-27-11.230-1
178      10566 Aug 11 2014 13:06:16 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-11-06-15.678-2
179      10523 Aug 11 2014 14:01:46 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-12-01-47.232-3
180      11817 Aug 11 2014 14:38:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-12-38-06.606-4
181      10549 Aug 11 2014 14:38:48 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-12-38-47.780-5
182      10557 Aug 11 2014 16:28:20 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-14-28-19.879-6
183      10557 Aug 11 2014 16:41:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-14-41-22.143-7
184      10616 Aug 11 2014 18:47:50 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-11-16-47-51.165-8
185      11729 Aug 12 2014 16:32:42 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-12-14-32-43.043-0
186      11729 Aug 12 2014 20:53:02 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-12-18-53-01.883-0
187      11729 Aug 13 2014 02:23:54 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-13-00-23-53.871-0
188      10677 Aug 14 2014 17:13:36 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-14-15-13-35.654-1
189      11970 Aug 15 2014 02:26:30 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-00-26-29.840-2
190      10730 Aug 15 2014 15:31:48 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-13-31-49.254-3
191      10583 Aug 15 2014 15:36:12 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-13-36-12.254-4
192      10616 Aug 15 2014 15:38:18 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-15-13-38-19.476-5
193      11910 Aug 17 2014 02:27:40 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-17-00-27-41.582-6
194      10616 Aug 18 2014 13:43:22 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-18-11-43-22.475-7
195      11910 Aug 19 2014 02:28:06 +02:00 ARCHIVED-CONFIG/capelin-01-archived_Aug-19-00-28-06.328-8
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272      23579 Oct 29 2014 12:24:46 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-29-11-24-45.718-31
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275      23776 Oct 31 2014 18:18:10 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-31-17-18-10.701-34
276      23767 Oct 31 2014 18:21:36 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-31-17-21-36.690-35
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278      24917 Oct 26 2014 07:52:10 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-26-06-52-10.254-22
279      24917 Oct 28 2014 07:55:32 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-06-55-32.441-23
280      23828 Oct 28 2014 16:45:44 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-15-45-44.330-24
281      23851 Oct 28 2014 16:55:48 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-15-55-47.622-25
282      23851 Oct 28 2014 17:00:16 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-16-00-17.244-26
283      23877 Oct 28 2014 17:25:48 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-16-25-49.099-27
284      23834 Oct 28 2014 17:35:54 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-16-35-53.820-28
285      23818 Oct 28 2014 17:50:22 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Oct-28-16-50-23.353-29
286      24896 Nov 2 2014 18:27:34 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--2-17-27-34.257-1
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292      23758 Nov 4 2014 14:59:52 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--4-13-59-52.224-4
293      23711 Nov 4 2014 17:09:36 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--4-16-09-35.845-5
294      23842 Nov 4 2014 17:25:30 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--4-16-25-29.806-6
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297      23828 Nov 5 2014 13:16:42 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--5-12-16-42.181-1
298      24504 Nov 5 2014 13:48:00 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--5-12-48-01.529-2
299      24524 Nov 5 2014 13:53:40 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--5-12-53-40.577-3
300      24736 Nov 5 2014 19:16:44 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--5-18-16-44.257-4
301      24736 Nov 5 2014 19:25:14 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--5-18-25-13.561-5
302      24737 Nov 6 2014 10:45:24 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--6-09-45-23.654-6
303      24792 Nov 6 2014 12:00:46 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov--6-11-00-46.271-7
304      24792 Nov 6 2014 12:06:40 +01:00 ARCHIVED-CONFIG/capelin-01-archived_.Nov--6-11-06-41.285-8
305      24781 Nov 6 2014 12:08:42 +01:00 ARCHIVED-CONFIG/capelin-01-archived_.Nov--6-11-08-42.692-9
306      24781 Nov 6 2014 11:29:34 +01:00 ARCHIVED-CONFIG/capelin-01-archived_.Nov--6-10-29-34.402-10
307      27026 Dec 3 2014 14:22:24 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--3-13-22-23.789-30
308      27210 Dec 3 2014 14:26:42 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--3-13-26-43.113-31
309      27210 Dec 3 2014 15:15:20 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--3-14-15-20.892-32
310      28524 Dec 4 2014 12:01:10 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-11-01-09.822-33
311      27170 Dec 4 2014 12:17:42 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-11-17-41.937-34
312      27095 Dec 4 2014 12:21:48 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-11-21-47.782-35
313      27562 Dec 4 2014 13:09:36 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-12-09-36.425-36
314      28687 Dec 4 2014 14:14:30 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-13-14-28.587-0
315      26894 Nov 26 2014 11:54:26 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov-26-10-54-27.105-23
316      26894 Nov 28 2014 11:56:02 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov-28-10-56-02.337-24
317      25592 Nov 28 2014 16:44:52 +01:00 ARCHIVED-CONFIG/capelin-01-archived_.Nov-28-15-44-52.249-25
318      26931 Nov 30 2014 11:58:18 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Nov-30-10-58-18.208-26
319      25615 Dec 2 2014 10:08:28 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--2-09-08-29.015-27
320      26909 Dec 2 2014 12:00:04 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--2-11-00-03.992-28
321      26782 Dec 3 2014 12:32:32 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--3-11-32-32.281-29
322      27813 Dec 4 2014 18:30:02 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-17-30-02.404-1
323          0 Dec 7 2011 21:10:02 +01:00 locale
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325       1792 Dec 7 2011 21:10:16 +01:00 locale/7905-kate.xml
326      57771 Dec 7 2011 21:10:16 +01:00 locale/7921-dictionary.xml
327     137616 Dec 7 2011 21:10:18 +01:00 locale/7921-font.dat
328       1786 Dec 7 2011 21:10:18 +01:00 locale/7921-kate.utf-8.xml
329       1792 Dec 7 2011 21:10:18 +01:00 locale/7921-kate.xml
330      21744 Dec 7 2011 21:10:20 +01:00 locale/7960-dictionary.xml
331      22361 Dec 7 2011 21:10:20 +01:00 locale/7960-dictionary-ext.xml
332       9091 Dec 7 2011 21:10:20 +01:00 locale/7960-font.xml
333       1792 Dec 7 2011 21:10:20 +01:00 locale/7960-kate.xml
334       1079 Dec 7 2011 21:10:20 +01:00 locale/7960-tones.xml
335      59962 Dec 7 2011 21:10:22 +01:00 locale/be-sccp.jar
336       1695 Dec 7 2011 21:10:22 +01:00 locale/g3-tones.xml
337      21425 Dec 7 2011 21:10:22 +01:00 locale/gp-sccp.jar
338      60014 Dec 7 2011 21:10:22 +01:00 locale/ipc-sccp.jar
339      59767 Dec 7 2011 21:10:24 +01:00 locale/mk-sccp.jar
340       6396 Dec 7 2011 21:10:24 +01:00 locale/SCCP-dictionary.utf-8.xml
341       3968 Dec 7 2011 21:10:24 +01:00 locale/SCCP-dictionary.xml
342       6401 Dec 7 2011 21:10:24 +01:00 locale/SCCP-dictionary-ext.xml
343      19318 Dec 7 2011 21:10:26 +01:00 locale/tc-sccp.jar
344      60014 Dec 7 2011 21:10:26 +01:00 locale/td-sccp.jar
345       2605 Dec 7 2011 21:10:26 +01:00 locale/utf8_tags_file
346      68617 Dec 7 2011 21:10:26 +01:00 locale/rp-sccp.jar
347       2605 Dec 7 2011 21:10:28 +01:00 locale/tags_file
348     119114 Dec 7 2011 21:10:28 +01:00 locale/rtl-sccp.jar
349      75616 Dec 7 2011 21:10:28 +01:00 locale/gd-sip.jar
350      75616 Dec 7 2011 21:10:30 +01:00 locale/gh-sip.jar
351       1915 Dec 7 2011 21:10:30 +01:00 locale/g4-tones.xml
352        695 Dec 7 2011 21:10:30 +01:00 locale/CME-locale-en_GB-English-8.6.2.4.tar.cfg
353    1697952 Dec 12 2011 17:49:14 +01:00 securedesktop-ios-3.1.1.45-k9.pkg
354     415956 Dec 12 2011 17:49:30 +01:00 sslclient-win-1.1.4.176.pkg
355          0 Dec 12 2011 17:51:00 +01:00 html
356       5085 Dec 12 2011 17:51:00 +01:00 html/appsui.js
357        831 Dec 12 2011 17:51:02 +01:00 html/common.js
358          0 Dec 12 2011 17:51:02 +01:00 html/images
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360         43 Dec 12 2011 17:51:02 +01:00 html/images/spacer.gif
361        296 Dec 12 2011 17:51:02 +01:00 html/images/warning.gif
362        763 Dec 12 2011 17:51:04 +01:00 html/images/Cisco_logo.gif
363        737 Dec 12 2011 17:51:04 +01:00 html/images/Cisco_logo_2.gif
364         86 Dec 12 2011 17:51:04 +01:00 html/blank.html
365        316 Dec 12 2011 17:51:04 +01:00 html/MW1.html
366       1861 Dec 12 2011 17:51:04 +01:00 html/MW2.html
367      12147 Dec 12 2011 17:51:06 +01:00 html/Pkg1_Signed.cab
368      14110 Dec 12 2011 17:51:06 +01:00 html/Pkg1_Signed.jar
369        466 Dec 12 2011 17:51:06 +01:00 html/launchIPS.shtml
370      12723 Dec 12 2011 17:51:06 +01:00 html/mws.shtml
371        990 Dec 12 2011 17:51:06 +01:00 html/error.html
372       7196 Dec 12 2011 17:51:08 +01:00 html/home_ui.shtml
373        422 Dec 12 2011 17:51:08 +01:00 html/home_aux.shtml
374      20012 Dec 12 2011 17:51:08 +01:00 html/home_engine.shtml
375        430 Dec 12 2011 17:51:08 +01:00 html/localized_msgs1.js
376        210 Dec 12 2011 17:51:10 +01:00 html/localized_msgs2.js
377        714 Dec 12 2011 17:51:10 +01:00 html/localized_msgs3.js
378       1100 Dec 12 2011 17:51:10 +01:00 html/localized_msgs4.js
379        923 Dec 12 2011 17:51:10 +01:00 html/localized_msgs5.js
380       2033 Dec 12 2011 17:51:10 +01:00 html/localized_msgs_popup.js
381       1932 Dec 12 2011 17:51:12 +01:00 html/moreinfo.html
382       8539 Dec 12 2011 17:51:12 +01:00 html/myhome_ui.html
383          0 Dec 14 2011 15:27:56 +01:00 Desktops
384          0 Jan 11 2012 16:31:48 +01:00 Desktops/320x212x12
385       4132 Jan 11 2012 16:33:02 +01:00 Desktops/320x212x12/fortanne.png
386          0 Dec 14 2011 15:35:14 +01:00 Desktops/320x196x4
387        161 Dec 14 2011 15:36:04 +01:00 Desktops/320x196x4/List.xml
388       4132 Dec 14 2011 15:36:18 +01:00 Desktops/320x196x4/fortanne.png
389          0 Dec 14 2011 19:17:26 +01:00 GUI
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391     677820 Dec 14 2011 19:26:08 +01:00 GUI/admin_user.js
392       1029 Dec 14 2011 19:26:38 +01:00 GUI/CiscoLogo.gif
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394      16344 Dec 14 2011 19:27:20 +01:00 GUI/dom.js
395        864 Dec 14 2011 19:27:42 +01:00 GUI/downarrow.gif
396       6315 Dec 14 2011 19:28:10 +01:00 GUI/ephone_admin.html
397       4558 Dec 14 2011 19:28:30 +01:00 GUI/logohome.gif
398       3978 Dec 14 2011 19:28:54 +01:00 GUI/normal_user.html
399      78428 Dec 14 2011 19:29:18 +01:00 GUI/normal_user.js
400       1347 Dec 14 2011 19:29:42 +01:00 GUI/Plus.gif
401        843 Dec 14 2011 19:30:04 +01:00 GUI/sxiconad.gif
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403       2496 Dec 14 2011 19:30:44 +01:00 GUI/telephony_service.html
404        870 Dec 14 2011 19:31:06 +01:00 GUI/uparrow.gif
405       3412 Dec 14 2011 19:31:30 +01:00 GUI/xml.template
406      10230 Dec 14 2011 19:31:52 +01:00 GUI/xml-test.html
407     104964 Dec 16 2011 11:23:02 +01:00 crashinfo_20111216-102303-UTC
408      55599 Dec 3 2014 13:46:00 +01:00 app-b-acd-aa-3.0.0.2.tcl
409     279727 Nov 6 2014 15:40:12 +01:00 ATA030204SCCP090202A.zup
410      30421 Dec 3 2014 15:06:28 +01:00 app-b-acd-3.0.0.2.tcl
411     496521 Dec 3 2014 15:13:50 +01:00 en_bacd_music_on_hold.au
412      42978 Dec 3 2014 15:14:54 +01:00 en_bacd_welcome.au
413      28938 Dec 4 2014 19:35:16 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--4-18-35-15.647-0
414      27479 Dec 5 2014 18:02:24 +01:00 ARCHIVED-CONFIG/capelin-01-archived_Dec--5-17-02-25.340-1

Regards,

Y

Carlo Poggiarelli · ‎12-05-2014

Hi.

If you want we can setup a webex session to troubleshoot together.

If you agree send me a PM with your email address so I can send you the invitation.

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Abayomi Smith · ‎12-05-2014

Thanks Carlo,

Sent.

Regards,

Y

Carlo Poggiarelli · ‎12-05-2014

After the troubleshooting session , we found some mandatory parameters missing on application definition...

service aa_VIP flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param handoff-string aa_VIP
param max-time-call-retry 60
paramspace english location flash:
param service-name queue
param aa-pilot 27799282
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 1
param call-retry-timer 15

param max-time-vm-retry 2

param second-greeting-time 60

param voice-mail XXX

After fixed those parameters all started work.

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Abayomi Smith · ‎12-06-2014

Thanks again for yesterday. I'm really grateful. Hope you had sound sleep.
I am back again because I have run into problem no 2,
I cant hear the welcome prompt on the call.

When I ran the debug voip application script, I get below,

Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd: is mlpp = 0

Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Dec 6 13:19:58.578:
Dec 6 13:19:58.578: //101//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Dec 6 13:20:11.244: //101//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 1 <<<<<<<<<<<<<<<<<<<<<<<<<
Dec 6 13:20:11.244:
Dec 6 13:20:11.244: //101//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Dec 6 13:20:11.244:
Dec 6 13:20:11.244: //101//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
Dec 6 13:20:11.244: TCL script failure
Result:
Play Failed
Dec 6 13:20:11.244: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
("default" arm line 23)
invoked from within
"switch -exact $optionSelected {
{#} {
act_RetryMenu
}
{0} {
act_GotDestNoOption
}
default {
set playMusicFlag 1
..."
(procedure "act_GotDest" line 38)
invoked from within

So i felt it might be something to do with the format of the recorded prompt and used the default prompt but still the same.

when i press 1 as an option i see it tries to send it to the hunt group configured for that aa service but i don't hear any phones ring.

Dec 6 13:20:11.244: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 1998 +++
Dec 6 13:20:11.244: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> Queue index is 0 <<<
Dec 6 13:20:11.246: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE NOW IS {TclModule_1FE4E4AC_0_58033292 {CALL_NEW} {1417872011} {0}} <<<
Dec 6 13:20:11.246: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: +++ 1998 Queue Length = 1 +++
Dec 6 13:20:18.272: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Dec 6 13:20:18.272: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_1FE4E4AC_0_58033292 {CALL_NEW} {1417872011} {0}} <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_1FE4E4AC_0_58033292 {CALL_NEW} {1417872011} {0}} <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS <<<
Dec 6 13:21:18.290: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: +++ AA TclModule_1FE4E4AC_0_58033292 not responding, flushed from Queue +++
Dec 6 13:22:18.309: //-1//TCL :EE1FA022EC000:/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

I have added a parameter for MOH under aa_vip and reloaded the prompt and script but still the same.

Regards,

Y

Carlo Poggiarelli · ‎12-06-2014

Hi.

You are welcome my friend :)

For welcome:

Did you remember to reload prompts with command audio-prompt load flash:filname.au?

A reload of vg would do that for you.

For moh,please try to copy flash:en_bacd_music_on_hold.au into music_on_hold.au and relod te moh as described above.

HTH. Regards

carlo

Please rate all helpful posts "The more you help the more you learn"

Abayomi Smith · ‎12-06-2014

Thanks Carlo,

I have an update of the issue. What I did was to reconfigure the AA services to use the drop through option. I also had a misconfiguration of the pilot number under one of the ephone hunt-groups, which was why the calls weren't being routed to the appropriate hunt-groups. So thats working now.

However I am still unable to get the welcome prompts for each AA service which is now configured as param drop-through-prompt en_bacd_welcome.au.

I have reloaded the audio prompts but still the same.

When I run a debug voip application script, I see below in output

Dec 6 19:29:05.251: //159//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Drop Through Prompt ++
Dec 6 19:29:05.371: //159//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0

This means its reading the step in the script but I get no audio.

Any Pointers?

Thanks,

Y

Carlo Poggiarelli · ‎12-08-2014

Hi.

Sorry for late reply.

No issue with codec.

To hear welcome prompt, you need another mandatory prompt which is included on bacd package

you also need to upload en_bacd_options_menu.au in your flash and load with audio-prompt command

Test it and let me know.

Have a great day

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Carlo Poggiarelli · ‎12-09-2014

Hi.

Did you solve your issues?

Let me know

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Abayomi Smith · ‎12-10-2014

Thanks Carlo,

Sorry I didnt get back to you on time.

The issue is resolved many thanks.

I also want to ask how one can configure an opening and closing time for the script as you would normally do for a UCCX script.

I know you can configure time of the day routing and route calls to voice mail during night service but I wanted to find out if there is another way to go about this.

Many Thanks,

Y

Abayomi Smith · ‎12-08-2014

Hi Carlo,

While researching this issue I saw a similar issue where it turned out to be a a codec mismatch between the recorded prompts and the incoming dial peer.

https://supportforums.cisco.com/discussion/11731461/cme-b-acd-failed-play-welcome-prompt-sip-trunk

I will change this outside prod hours to see if it will work. I'm also speaking to the SP who have directed we use 711alaw to see if anything can be done from their side.

Many Thanks,

Y