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Beginner

TFTP timeout message

Running callmanager 8.6.2 and have cisco 7962 and 7961 deploy in one of our site utilizing SCCP however the ssue: currently I'm unable to get my 7962 or 7961 phone to register with cucm. Error message on 7962 phone "TFTP Timeout"

 

any idea

6 REPLIES 6
Hall of Fame Cisco Employee

Are they properly configured

Are they properly configured in CUCM?

Anything preventing TFTP/HTTP communication between phones and CUCM??

Are they all local??

HTH

java

if this helps, please rate
Beginner

these are a new 7962 phone

these are a new 7962 phone that we are peploying remote. the phones are getting

correct IP address address from DHCP

correct TFTP address

however we are getting tftp timeout error

If I go into the options menu and view IPv4 Configuration, it says:

DCHP - Enabled

IP Address - 10.68.44.11

Subnet Mask - 255.255.255.0

Default Router 1,2,3,4,5 are blank

DNS Server 1 - 10.232.0.15

DNS Server 2 - 10.232.0.14

DNS Server 3 - 10.224.95.15

DNS Server 4 - 10.224.96.14

DNS Server 5 - 10.216.0.15

DHCP Server - 10.232.0.46

DHCP Address Released - No

Alternate TFTP - No

TFTP Server - 10.138.244.21

TFTP Server 2 -

BOOTP Server - No

 

MAC address - 3COE236D5FF3

Host Name - SEP3C0E236D5FF3

Domain Name - Infosolco.net

Operational VLAN ID - 20

Admin. VLAN Id -

SW Port Configuration - Auto Negotiate

PC Port Configuration - Auto Negotiate

PC VLAN -

VPN - Not Connected

Highlighted
Beginner

Notice Default Router 1,2,3,4

Notice Default Router 1,2,3,4,5 are blank

Hall of Fame Cisco Employee

Try hardcoding the settings,

Try hardcoding the settings, or see why your DHCP is not handing out default router info

HTH

java

if this helps, please rate
Hall of Fame Cisco Employee

Then most likely the problem

Then most likely the problem is that they're remote and timeout when downloading the config/FW, set a local TFTP repository and try again.

HTH

java

if this helps, please rate
Frequent Contributor

I had a similar issue once

I had a similar issue once where it turned out that there was a second DHCP server on the same LAN (old one which customer didn't shutdown) which gave a wrong default gateway.

 

JH
 

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