The csico phone ring for two or three times before answering

[Abdo Ahmed Saleh Al-Kaf]

Hi everybody

I have Cisco phone 7941 the problem the phone after answer by pickup the handset the phone is remains ring for two or three times before answering

but when I answer by speaker button it is answer Immediately.

Thnaks

[Rob Huffman]

Hi Abdo,

This is almost certainly a hardware problem with the Hookswitch. After deploying Cisco IP Phones for the last few years we (and many others)   have found this to be the most common hardware problem. There is a  "Best  Practice" for cleaning the Hookswitch contacts (link below) that  does  work (rarely) . Usually the phone has to be replaced/RMA'd.

If you don't have smartnet on the phone and you want to buy the parts to fix this, here's the link

http://www.nascsars.com/products.asp?cat=1297

BestPractices for Cleaning and Troubleshooting Cisco IP Phone Hookswitch

From this interesting Tech note;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00801c0810.shtml

Cheers!

Rob

"Why not help one another on the way" - Bob Marley