Hi everybody
I have Cisco phone 7941 the problem the phone after answer by pickup the handset the phone is remains ring for two or three times before answering
but when I answer by speaker button it is answer Immediately.
Thnaks
Hi Abdo,
This is almost certainly a hardware problem with the Hookswitch. After deploying Cisco IP Phones for the last few years we (and many others) have found this to be the most common hardware problem. There is a "Best Practice" for cleaning the Hookswitch contacts (link below) that does work (rarely) . Usually the phone has to be replaced/RMA'd.
If you don't have smartnet on the phone and you want to buy the parts to fix this, here's the link
http://www.nascsars.com/products.asp?cat=1297
BestPractices for Cleaning and Troubleshooting Cisco IP Phone Hookswitch
From this interesting Tech note;
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00801c0810.shtml
Cheers!
Rob
"Why not help one another on the way" - Bob Marley