The mandatory Softkey NewCall

[retokrucker]

Hi there

I have the business requirement to create a softkey template like:

Pickup / Forward / Redial / Hlog

With this template, they have all their key's on the first page and don't need to spend a Button to "more".

The Problem is, that "NewCall" ist mandatory and I have two questions about that:

-why?

-is there a workaround?

cheers

Reto

[Harmit Singh · Accepted solution]

Hi Reto,

Yes, you're right. I just checked on one of my boxes as well. There is no workaround at this time apparently. I did find an old defect:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCdz25157

NewCall and EndCall should not be mandatory softkeys

This talks about exactly the same thing, however, the fix should already be incorporated in the newer versions unless it got left out for some reason in the coding. I would suggest opening a TAC case to get the issue fixed.

HTH.

Regards,

Harmit.

[retokrucker]

Regarding to this:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCdz25157

The bug was fixed till version 6, but I have it in CUCM 8.

TAC case is opened, I keep you informed.

[Rob Huffman]

Hi Reto,

I'll just add this note to the great tips from my friend Harmit +5

One thing of note is that as soon as you go  over 4 Softkeys in any Template the "More" softkey becomes mandatory as  well, so the client request won't be fully possible

The "New Call" softkey can however be moved down the Selection List Order so it is not  on the first line

and the client can pick their Top 3 to be on the first screen.

Cheers!

Rob

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