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Highlighted
Explorer

The "?" Button on Cisco 7945G phone - ability

Is there any way to have the "?" in the center of the four other buttons dial a specified number?

I was thinking that if I could program it to call the Help Desk that would be kind of cool.  Have

a "?", press the "?".  As it is it's a bunch of URLs not so useful to any of my folks.  Thanks.

3 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Enthusiast

The "?" Button on Cisco 7945G phone - ability

Sorry Chris, I repectfully disagree

The "Help" Button is mapped to the "URL Information" configured in Enterprise Paramters (or directly against the phone)

If you create a small web applicaiton (even a static page) with the following:

If you replace the "1234" with your chosen destination number, when the user presses the help button the phone will dial that number.

Note: What ever you are using to host the above XML you need to make sure it responds with a content type of 'text/xml' or the phone will reject it.

Thanks

Stephen Welsh

CTO

http://www.unifiedfx.com

View solution in original post

Highlighted
Hall of Fame Cisco Employee

The "?" Button on Cisco 7945G phone - ability

Yes, since that goes in the SEP.cnf.xml file, you need to reset the phones for them to get the new info.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

Highlighted
Enthusiast

The "?" Button on Cisco 7945G phone - ability

Great news!

Glad you got it working.

I'm afraid the way the help button is implimented the URL the phone waits for you to press a second button (or timeout and pull the default help page) as this is designed to allow the end user to pres help and then a button on the phone to get contextual help.

I had a look and I can't find a parameter in CUCM to change the timeout, that would be the only way to prevent the delay before placing the call.

Thanks

Stephen Welsh

CTO

http://www.unifiedfx.com

View solution in original post

11 REPLIES 11
Highlighted
Hall of Fame Master

The "?" Button on Cisco 7945G phone - ability

Start mentioning system and version you're using.

Highlighted
Hall of Fame Master

The "?" Button on Cisco 7945G phone - ability

No, the ? mark is for Help and cannot be programmed as anything else.

Chris

Highlighted
Enthusiast

The "?" Button on Cisco 7945G phone - ability

Sorry Chris, I repectfully disagree

The "Help" Button is mapped to the "URL Information" configured in Enterprise Paramters (or directly against the phone)

If you create a small web applicaiton (even a static page) with the following:

If you replace the "1234" with your chosen destination number, when the user presses the help button the phone will dial that number.

Note: What ever you are using to host the above XML you need to make sure it responds with a content type of 'text/xml' or the phone will reject it.

Thanks

Stephen Welsh

CTO

http://www.unifiedfx.com

View solution in original post

Highlighted
Beginner

The "?" Button on Cisco 7945G phone - ability

Stephen,

do you mind to break down this work in steps. I am sorry I am slow learner and need yo be guided step by step. Do you have a time?

Highlighted
Explorer

The "?" Button on Cisco 7945G phone - ability

Highlighted
Explorer

The "?" Button on Cisco 7945G phone - ability

When putting this URL into URL Information in Enterprise Parameters - is it necesary to reboot the phones or do something else so as to effect the change?

Highlighted
Hall of Fame Cisco Employee

The "?" Button on Cisco 7945G phone - ability

Yes, since that goes in the SEP.cnf.xml file, you need to reset the phones for them to get the new info.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

Highlighted
Explorer

The "?" Button on Cisco 7945G phone - ability

And the results are..

When I press the "?" one time I get the message "Choose an option or paulse for help."

If I press "?" two times or wait a few seconds after pressing it once - the XML code is displayed on the screen. However nothing happens in terms of dialing. Anything I obviously botched?

Highlighted
Explorer

The "?" Button on Cisco 7945G phone - ability

It's working well now.  I mistakenly pointed to a .html doc that I later replaced by .xml and now it dials just as wanted.  The only nit-pick is that I have to press ? twice or press it once and wait a few seconds while it has that "Choose and option or pause" business.  Any thought on that?  Thank you!  This will be a really nice feature for my users even if they have to press ? twice.  :-)

Highlighted
Enthusiast

The "?" Button on Cisco 7945G phone - ability

Great news!

Glad you got it working.

I'm afraid the way the help button is implimented the URL the phone waits for you to press a second button (or timeout and pull the default help page) as this is designed to allow the end user to pres help and then a button on the phone to get contextual help.

I had a look and I can't find a parameter in CUCM to change the timeout, that would be the only way to prevent the delay before placing the call.

Thanks

Stephen Welsh

CTO

http://www.unifiedfx.com

View solution in original post

Highlighted
Explorer

The "?" Button on Cisco 7945G phone - ability

Very cool none-the-less.  Thank you!